Practice Manager- Waymart FHC/ Lake Ariel FHC

Job Description

Wayne Memorial Community Health Centers is seeking a full-time Practice Manager to oversee the day-to-day operations and management of Waymart Family Health Center located in Waymart, PA and Lake Ariel Family Health Center located in Lake Ariel, PA.

These two sites include 1 Physician, 2 Full-time Advance Practice providers as well the care teams that support them which will be expanding to 8 team members. These practices see a combined total of approximately 6,600 patients per year.

Key Responsibilities include staff management, financial oversight, care coordination, compliance, quality assurance, operational management, ensuring smooth patient flow, fostering a culture of continuous improvement while positively influencing employee culture and maintaining a focus on high-quality patient care in an outpatient setting.

• Staff Management:
  • Hire, train, mentor, and supervise all staff within the practice(s)
  • Provide performance Management to include performance evaluations, progressive discipline, development conversations, and ongoing constructive feedback.
  • Facilitate staff development, education, and training opportunities to achieve, maintain, and enhance competency, close skills gaps, and promote growth.
  • Works with staff to ensure comprehension of their job descriptions, the desired results associated with their work, and the resources available to ensure compliance, efficiency, and patient satisfaction.
  • Develop and maintain staff schedules to optimize efficiencies and manage scheduling challenges.
  • Foster a welcoming, professional atmosphere with a foundation of teamwork, where concerns and conflicts are addressed quickly and a prosocial work environment is maintained that is characterized by psychological safety.
• Financial Management:
  • Facilitate oversight of the practice budget with guidance from Senior Leadership
  • Understand and controlling expenses
  • Monitor revenue
  • Manage overtime
  • Meaningfully contribute toward financial stability.
• Patient Care Coordination:
  • Assist in managing patient appointment scheduling and flow to minimize wait times.
  • Oversee the coordination of patient care with healthcare providers, including referrals and communication.
  • Address patient concerns and complaints effectively.
  • Ensure patient privacy and compliance with HIPAA regulations.
  • Ensure smooth patient flow.
• Compliance and Quality Assurance:
  • Ensure adherence to all applicable healthcare regulations, including licensing and accreditation standards.
  • Monitor quality metrics and implement initiatives to improve patient care delivery through ongoing quality improvement (QI) projects.
  • Maintain quality standards and collaborate with front line staff to identify and address potential quality issues and or areas for quality improvement.
• Operational Management:
  • Implement efficient practices and procedures.
  • Monitor inventory levels of medical supplies and equipment.
  • Oversee facility maintenance and upkeep.
  • Stay updated on industry trends and regulations impacting outpatient healthcare.

Competencies required by a successful outpatient healthcare Practice Manager include:

• Leadership: the ability to influence and guide others to work together toward a shared goal.
• Collaboration: the ability to effectively work with others towards a shared goal, demonstrating open communication, active listening, conflict resolution, and adaptability to different perspectives, ensuring everyone contributes meaningfully to achieve the best possible outcome as a team.
• Service Excellence: Providing excellent patient experience as the primary point of contact, service recovery, and ensuring patient satisfaction.
• Organizational Skills: Maintaining efficient office operations by managing staff schedules, optimizing workflows, and coordinating details.
• Problem-Solving & Prioritization: Identifying issues, analyzing situations, identifying the appropriate level of urgency related to these issues, and making sound decisions to navigate complex challenges in the practice.
• Time Management: Prioritizing tasks, managing deadlines, and effectively allocating time to meet operational demands.
• Interpersonal Communication: Building strong relationships with patients, staff, providers, and insurance companies and community members through clear, concise, and effective communication.
• Analytical Skills: Gathering data, analyzing trends, and using insights to make informed decisions regarding practice operations.

Job Requirements

Job Requirements:

• Requires prior physician office management experience
• Prior supervisory experience is strongly preferred.
• Experience with office-based applications: EMR (EClinicalWorks preferred), Microsoft Office (Word, Excel, Power Point) and internet use is required.
• Associates degree in Business or related managerial field and experience working at a Federally Qualified Health Center (FQHC) is preferred.
• High reasoning and critical thinking techniques with a proven track record of implementing and executing on strategy with guidance.
• Must possess excellent organizational and multi-tasking techniques and be detail oriented
• Customer-focused (patient, empathetic, responds to patient’s emotional state, patient interview is pertinent to patient’s visit); employs therapeutic communication techniques.
• Excellent written and verbal communication required.
• Possess strong interpersonal skills and be a team player.
• Employs time-management for projects with varying timelines; must be able to work under pressure.

Before hire, applicants must obtain:

Pa Child Abuse Clearance

FBI Fingerprint Clearance

Pa State Police Clearance