What are the responsibilities and job description for the Application Support Technician - Business Services position at WAYNE RESA?
Application Support Technician - Business Services
IN THIS ROLE:
Provide operational support, data quality services, training, and assistance to users of the information systems supported by the Information Technology Consortium.
QUALIFICATIONS
Education
- Associate’s Degree or three (3) years of related experience required.
Experience
- Minimum of two (2) years of related experience working in payroll, accounting, or information systems support.
- Demonstrated experience in customer service with an emphasis on problem-solving.
- Demonstrated ability to meet stringent timelines.
Required Skills and Training:
- Demonstrated experience in developing and providing individual and group training preferred.
- Ability to travel to and work at Michigan districts as needed.
- Demonstrated verbal and written communication skills.
- Demonstrated skill working with diverse populations.
- Proficiency in using the Microsoft Windows desktop operating system and Windows-based software.
COMPENSATION: WCSSF 12-Month Salary Schedule, Schedule D ($53,650 - $81,196) and a comprehensive and competitive benefits package including health/dental/vision/life and long-term disability insurance. 19 paid holidays, generous time off, and Membership in the Michigan Public Schools Employee Retirement System. The position is represented by Wayne County Salaried Staff Federation Local 4479 (WCSSF).
The Collective Bargaining Agreement and additional information regarding employer-sponsored health care plans can be found under Transparency Reporting.
SPECIFIC DUTIES AND RESPONSIBILITIES OF THIS ROLE:
- Provide training, coordinating, monitoring, problem-solving, and operational support to users of the Finance, Payroll & HR Systems provided by the Information Technology Consortium both at school district sites and from Wayne RESA offices.
- Managing supported applications; managing system upgrades; developing reports; managing data requests; providing federal, state, and ISD compliance and statistical reports; and assisting in error resolution responsibilities and managing resolution process for local districts.
- Provide support and coordination of business office processes, including payroll, accounts payable, bookkeeping, fringe benefits, and human resource demographics.
- Coordinate and monitor required district, building, program, and individual documentation required to verify mandated compliance reporting.
- Act as a liaison between end-users and Information Technology department.
- Conduct operational training sessions for end-users.
- Assess, recommend, implement, and document software and system changes to facilitate improvements in accuracy and efficiency in information management processes.
- Work as first-level help desk support for the RESA information systems.
- Perform acceptance testing of software enhancements and new software releases.
- Assist districts in the creation of specialized reports using reporting tools as needed.
- Assist districts with processing payroll.
- Prepare and maintain user documentation and procedures.
- Assist clients in ensuring timely preparation and filing of required governmental reports.
- Maintain knowledge of legal mandates, including reporting requirements related to assigned focus areas.
- Regular and predictable attendance.
- Perform other duties as assigned.
Job Type: Full-time
Pay: $53,650.00 - $81,196.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $53,650 - $81,196
