What are the responsibilities and job description for the Desktop Technician/Network Apprentice position at WAYNE RESA?
Desktop Technician/Network Apprentice
IN THIS ROLE:
Assist with installation, maintenance, and problem-solving services of end-user computer hardware and software, audio-visual equipment, phone system, and related equipment.
QUALIFICATIONS
Schedule A Education & Experience:
- High School diploma or general education degree (GED) required
- Associates Degree in Computer Technology or equivalent post-secondary hours preferred
- A certification preferred
- Minimum of two (2) years of experience in computer hardware or electronics and LAN office products required
- One (1) year of experience with network infrastructure monitoring, installation, and troubleshooting preferred
Schedule B Education & Experience:
- High School diploma or general education degree (GED) required
- Associates Degree in Computer Technology or equivalent post-secondary hours preferred * * A certification required
- Minimum of two (2) years of experience in computer hardware or electronics and LAN office products required
- One (1) year of experience with network infrastructure monitoring, installation, and troubleshooting preferred
Required Skills and Training:
- Ability to travel to and work at Michigan districts as needed.
- Position requires occasional work after hours, on weekends, and on holidays.
- Demonstrated proficiency for learning complex and critical network infrastructures.
- Maintain a current skill set and ability to use those skills in a self-directed way.
- Demonstrated verbal and written communication skills required and the ability to effectively use those skills in training and the provision of effective customer service.
- Demonstrated skill working with diverse populations.
- Demonstrated experience in Windows and Mac OS environments.
- Demonstrated experience in support of voice over internet protocol phone systems desired.
- Microsoft SCCM or other imaging software experience is desired.
- Google and Office 365 support experience desired.
- Proficiency in using the Microsoft Windows desktop operating system and Windows-based software.
COMPENSATION: WCSSF 12-Month Salary Schedule, Schedule A ($39,541 - $59,844) or Schedule B ($44,366 - $67,146) and a comprehensive and competitive benefits package including health/dental/vision/life and long-term disability insurance. 19 paid holidays, generous time off, and Membership in the Michigan Public Schools Employee Retirement System. The position is represented by Wayne County Salaried Staff Federation Local 4479 (WCSSF). The Collective Bargaining Agreement and additional information regarding employer-sponsored health care plans can be found under Transparency Reporting.
SPECIFIC DUTIES AND RESPONSIBILITIES OF THIS ROLE:
- Assist with support of end-user desktop and laptop systems and mobile devices with peripherals, including device operating systems, application software, and imaging.
- Assist with monitoring the help desk system and respond to requests in a timely manner.
- Assist with installing, maintaining, and supporting all desktop software associated with LAN/AV equipment.
- Assist with maintaining RESA’s classroom environments, including setting up computer and audio-visual equipment in meeting rooms for presentations.
- Assist with Moves, Adds, and Changes to Hosted voice over internet protocol phone system.
- Assist with support for email and office products.
- Assist with Wayne RESA’s computer inventory systems and procedures.
- Assist with monitoring and troubleshooting of wired and wireless network infrastructure.
- Assist with physical cabling and network equipment installs.
- Assist with performing base loads and configuration of wired and wireless network infrastructure equipment.
- Maintain an orderly work area for repairing equipment.
- Regular and predictable attendance.
- Perform other duties as assigned.
Job Type: Full-time
Pay: $39,541.00 - $67,146.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $39,541 - $67,146
