What are the responsibilities and job description for the Program Management Specialist, Enrollment Management position at Wayne State University?
Program Management Specialist, Enrollment Management
Wayne State University is searching for an experienced Program Management Specialist, Enrollment Management at its Detroit campus location.
Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.
Essential functions (job duties):
Provides high-level project and process management support for Enrollment Management projects and initiatives in support of all aspects of the unit’s strategic plan. Utilizes a broad range of internal consulting skills including process-flow diagramming, data analysis, program/project management, database management, benchmarking and analysis, document/power point preparation, small group facilitation, synthesis & recommendation development and presentations to various audiences. Works to provide support relative to project management and/or continuous improvement initiatives aligned with unit priorities. This position reports to the Vice Provost Enrollment Management.
Essential Functions
(Essential functions are the primary duties/major job responsibilities that an employee must be able to perform, with or without reasonable accommodation. The essential functions are listed in order of importance.)
- Provides high-level project and process management support for Enrollment Management projects and initiatives in support of all aspects of the strategic plan.
- Utilizes a broad range of internal consulting skills including process-flow diagramming, data analysis, program/project management, database management, benchmarking and analysis, document/power point preparation, small group facilitation, synthesis & recommendation development and presentations to various audiences. Works to provide support relative to project management and/or continuous improvement initiatives aligned with unit priorities. This position reports to the Vice Provost of Enrollment Management.
- Provides functional project support to areas in transition, collects and analyzes data and prepares project materials and various reports; Performs needs and outcomes assessments.
- Works with internal and external groups assuring requirements, reports, surveys and program/project/client intervention agreements; provides project management, facilitation and documentation support in a timely and effective basis to support continuous improvement efforts.
- Provides direct lead support administering technical and operational projects, undertakings and initiatives; works with project and technical leads; develops detailed plans and schedules for the scope of the project; responds to requests to produce presentations and infographics to communicate progress on assignments.
- Facilitates the tracking of milestones and completion of tasks and follows up on outstanding matters, using project management tools and prepares summary reports for leadership. Supports the development of dashboards and tools to measure performance. Provide a mechanism for project participants to easily update project status.
- Facilitates the tracking, maintenance and reporting of project budget and expenditures to ensure accuracy in reporting. Assists with the development of short and long-range strategic plans. Prepares projections or forecasts of expenses in comparison to budget categories/line items for review by project leadership. Facilitates the procurement of purchasing process for the program/project.
- Coordinates efforts between departments within Enrollment Management and between units across campus and external parties.
- Works with leaders and consultants to create facilitation materials, develops support materials for various programs, and supports activities related to process improvement initiatives. Participates in planning implementation tasks including training and workshop sessions. Designs, develops and implements organizational assessments, questionnaires and surveys utilizing software and various databases.
- Creates communication plans that detail how and when information will be shared with clients, stakeholders and team members.
- Track, monitor and follow progress of projects, action items and strategies that emanate from the Vice Provost of Enrollment Management to assure deadlines, outcomes, and reporting needs are met for wide projects.
- Attend (and represent the Vice Provost of Enrollment Management) project meetings, monitor action items and commitments, and initiate subsequent follow-up meetings and communication for key stakeholders.
- Perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying University needs.
- Performs market and benchmarking analysis, synthesizes information and assists with the development of recommendations for leadership. Act as the representative and ambassador to external constituents as directed. Assist in the development of program and project related materials, website information and related publicity materials. Support the oversight of continuous quality improvement programs and initiatives, gathering data for benchmarking.
- Perform other related duties as assigned.
WORK CONTEXT
This grid characterizes the position scope.
Qualifications:
Education Bachelor's degree
- Bachelor's degree from an accredited university in Education, Management, or a related field.
- Master's degree preferred.
Experience Intermediate (3 to 4 years job-related experience)
- Minimum of 3 years of experience in program management within an educational context.
- Project management (PMP) certification is preferred.
- Strong knowledge of education policies, practices, and curricula.
- Demonstrated ability to plan, organize, and manage multiple projects simultaneously.
- Excellent written and verbal communication skills.
- Proficiency in project management software and data analysis tools.
- Ability to work collaboratively with diverse stakeholders in an educational environment.
- Technical expertise and experience in Project management software, Content management systems, and Online survey development.
- Extensive technical expertise and experience in document preparation software (e.g. Word), Presentation software (e.g. PowerPoint), spreadsheet software (e.g. Excel), browsers, email, communication software (e.g. skype).
Knowledge, Skills and Abilities
- COMMUNICATION SKILLS: Excellent communication and interpersonal skills; ability to plan, organize, and effectively present ideas and concepts to groups.
- COLLABORATION SKILLS: Ability to work collaboratively with other administrators, both through formal channels and informally, to plan initiatives and resolve concerns that bridge unit lines; record of working collaboratively with deans, faculty, students, and others in the academic community.
- BUSINESS ACUMEN: High energy level with ability to work with under pressure in a timely, confidential, and diplomatic manner.Commitment to the mission and purpose of an urban university; familiarity with the goals and purposes of higher education.
- LEADERSHIP SKILLS: Strong leadership and organizational skills, and ability to coordinate programs and activities.
- PLANNING/ORGANIZNG SKILLS: Possess excellent time management skills; plan work activities and events in a consistent organized fashion but is flexible enough to adapt for changing conditions; communicates changes and progress of projects and tasks; completes projects and tasks with accuracy, thoroughness and on time; is confident to ask for help when prioritizing, ability to self-direct and effectively manage assignments. Expertise in time management.
- ANALYTICAL SKILLS: Possess the ability to work with management, users and technical staff to analyze and diagnose off-track projects and provide resolution.
- PROBLEM SOLVING SKILLS: Able to take action in solving problems, while exhibiting judgment and a realistic understanding of issues; review facts and weigh options in line with the University’s best interests. Strong problem-solving capability in a dynamic and complex environment.
- INNOVATION: Ability to effectively synthesize complex or diverse information; collects and researches benchmarking information and data. Expertly uses intuition and experience to compliment data and displays original thinking and creativity.
- MATHEMATICAL SKILLS: Ability to Interpret mathematical information, such as, ability to organize information; Argumentation and logical thinking; Understanding trends; Scheduling or budgeting Measurement and data analysis.
School/College/Division:
H92 - VP Student Affairs
Primary department:
H9247 - Student Financial Aid (H9247)
Employment type:
- Regular Employee
- Job type: Full Time
- Job category: Staff/Administrative
Funding/salary information:
- Compensation type: Annual Salary
- Hourly rate:
- Salary minimum: TBD
- Salary hire maximum: TBD
Working conditions:
Normal office environment.
Job openings:
- Number of openings: 1
- Reposted position: No
- Reposted reason: None (New Requisition)
- Prior posting/requisition number:
Background check requirements:
University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting work. If you are offered employment, the university will inform you if a background check is required.
Equal employment opportunity statement:
Wayne State University provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. The university encourages applications from women, people of color and other underrepresented people. Wayne State is an affirmative action/equal opportunity employer.
