What are the responsibilities and job description for the Customer Service position at Wayne Tile Co Inc?
In this role, you will serve as the initial point of contact for our customers, handling inbound calls and providing exceptional service. Your primary goal will be to ensure customer satisfaction and foster a strong relationship with each interaction.
Key Responsibilities
- Greet and interact with customers in a professional and courteous manner.
- Respond to incoming customer inquiries via phone promptly and professionally, providing accurate information regarding products, services, and policies.
- Resolve customer complaints and issues efficiently and effectively, maintaining a high level of professionalism and empathy when interacting with customers.
- Maintain accurate documentation of all interactions in our CRM system.
- Collaborate with other departments to address customer concerns and improve processes, adhering to established communication procedures, guidelines, and policies.
- Strive to achieve set performance metrics (e.g., average call duration, customer satisfaction ratings).
Requirements
- Demonstrate excellent verbal communication skills.
- Exhibit excellent active listening skills.
- Possess excellent sales and customer service skills.
- Hold extensive knowledge of the merchandise sold.
- Show ability to anticipate customers' needs.
- Display strong problem-solving abilities.
- Ability to work well under pressure and handle challenging situations calmly.
- Proficient in operating or quickly learning the store's point-of-sale system.
Compensation Details
The hourly wage for this position is $22.
Salary : $22
