What are the responsibilities and job description for the Customer Service position at Wayne Tile Company?
In this role, you will be the first point of contact for our customers, handling inbound calls and providing outstanding assistance. Your primary goal will be to ensure customer satisfaction and strengthen our relationship with each interaction.
- Greets and interacts with customers.
- Answer incoming customer inquiries via phone promptly and professionally.
- Provide accurate information regarding products, services, and policies.
- Resolve customer complaints and issues efficiently and effectively.
- Maintain a high level of professionalism and empathy when interacting with customers.
- Ensure all interactions are documented accurately in our CRM system.
- Collaborate with other departments to address customer concerns and improve processes.
- Follow communication procedures, guidelines, and policies.
- Strive to achieve set performance metrics (e.g., average call duration, customer satisfaction ratings).
Requirements
Salary Description
22 / Hour
Salary : $22
