Service Manager

JOB DESCRIPTION

The Service Manager is responsible for overseeing the daily operations and management of air compressor repair and maintenance services for our clients. This includes supervising a team of technicians, ensuring high-quality repair services, managing schedules, inventory, and customer relationships. The ideal candidate will have in-depth knowledge of air compressors, strong leadership skills, and a proven ability to deliver exceptional customer service. This role requires effective problem-solving skills, a commitment to safety, and the ability to manage multiple tasks in a fast-paced environment.

Job Duties and Responsibilities:

Team Management and Supervision:

· Lead, supervise, and motivate a team of air compressor technicians to ensure efficient and high-quality service.

· Provide training, mentorship, and professional development to staff to enhance their technical skills and customer service.

· Delegate tasks based on individual technician strengths and workload.

· Prepare and present regular reports on service performance, team productivity, and customer satisfaction to upper management.

Service Coordination and Scheduling:

· Plan, schedule, and coordinate air compressor repair jobs for clients to optimize technician time and ensure timely service delivery.

· Monitor job progress to ensure repairs are completed within scheduled timeframes and meet customer expectations.

· Manage emergency repair requests, ensuring swift and efficient response to customer needs.

· Collaborate with clients to understand their needs and ensure timely and cost-effective solutions.

Technical Oversight and Troubleshooting:

· Oversee and assist technicians in diagnosing, troubleshooting, and repairing air compressors.

· Ensure that repairs are done according to manufacturer specifications and company standards.

· Stay up-to-date on the latest advancements in air compressor technology and repair techniques.

· Perform regular inspections of equipment to ensure operational safety and efficiency.

Inventory and Parts Management:

· Manage inventory of air compressor parts and tools, ensuring sufficient stock is available for repairs.

· Order replacement parts as needed and ensure they meet the required specifications.

· Maintain accurate inventory records and track parts usage to minimize waste and maximize operational efficiency.

· Collaborate with suppliers to maintain good working relationships and secure competitive pricing.

Customer Relationship Management:

· Serve as the primary point of contact for customers regarding air compressor repairs and services.

· Provide excellent customer service by addressing concerns, providing repair recommendations, and ensuring customer satisfaction.

· Communicate clearly with customers about repair timelines, costs, and any potential issues.

· Follow up with customers post-service to ensure satisfaction and resolve any outstanding issues.

Safety and Compliance:

· Ensure that all repairs and service procedures are performed safely and in compliance with industry standards, local regulations, and company policies.

· Conduct regular safety audits and enforce safety practices among the team.

· Maintain proper documentation for all service calls, repairs, and safety procedures.

· Address and resolve any safety-related incidents promptly.

Continuous Improvement:

· Identify areas for process improvements and implement best practices to streamline service operations.

· Collect customer feedback and use it to improve service quality and customer relations.

· Promote a culture of continuous learning and improvement within the team.

· Meets goals set forth by Directors and/or President

Qualifications:

Education: High school diploma or equivalent (required). Associate’s degree or higher in mechanical engineering, industrial maintenance, or a related field (preferred).

Experience: Minimum of 5 years of experience in air compressor repair, maintenance, or a related technical field, with at least 2 years in a supervisory or managerial role.

Skills:

· In-depth knowledge of air compressors and related systems.

· Strong leadership and team management skills.

· Excellent problem-solving and troubleshooting abilities.

· Outstanding customer service and communication skills.

· Ability to manage multiple priorities in a fast-paced environment.

· Proficiency with service management software and basic computer skills.

· Knowledge of safety regulations and industry standards.

Certifications: Relevant certifications (e.g., air compressor repair or mechanical systems) are a plus.

Working Conditions:

· This position is typically full-time and may require occasional weekend or evening hours to accommodate customer needs.

· The Air Compressor Repair Service Manager may need to travel to customer locations or job sites.

· The work environment can involve exposure to loud noise, mechanical systems, and occasional hazardous materials, so adherence to safety protocols is essential.

Job Type: Full-time

Pay: $50,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Days:

• Monday to Friday

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Fort Wayne, IN 46802 (Required)

Ability to Relocate:

• Fort Wayne, IN 46802: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $80,000