What are the responsibilities and job description for the IT Support Specialist position at Wayne Wire Cloth Products, Inc.?

Job Description

IT Support Specialist

Wayne Wire is currently seeking an experienced IT Support Specialist for our Northwest Michigan headquarters!

As an IT Support Specialist, you will be responsible for diagnosing and resolving hardware, software, and network issues, as well as providing guidance and training to users on various technical matters. You will play a critical role in ensuring the smooth operation of our IT systems and infrastructure, contributing to the overall efficiency and productivity of our organization.

Excellent Benefits!

Medical Insurance PPO (all plans with BCBS)
Dental
Vision (VSP)
Flex Spending Account
Company Paid Short Term and Long-Term Disability
Company Paid Life Insurance.
Discounted supplemental policies such as Accident Insurance, Cancer Insurance, Term Life Insurance, Hospital Insurance and more.

401K with company match, as well as Profit Sharing program.

Looking for Stability?

We have been growing our business for over 80 years! We manufacture custom filtration products for global customers in almost every industry. Industries include aerospace, automotive, commercial, medical, refrigeration, marine, and more. The world runs on Wayne Wire filters!

Summary

The IT Support Specialist provides front-line onsite and remote technical support for all Wayne Wire locations.

Troubleshoot hardware, standardized and proprietary software, telephones, mobile devices, VPN, printers, telephony, and network connectivity.

Configure, deploy, and maintain Windows 10 desktop and laptop computers in an enterprise environment. Set up and manage servers with emphasis on Active Directory, Group Policy, WSUS, virus scanning, RDP, VPN and Exchange Server.

Coordinate, troubleshoot and resolve incoming tickets, phone call and walk-up requests.

Ensures priority support to senior leadership, including deadline driven or after-hours support as needed.

Utilizes technical expertise and applicable company policies and procedures to resolve a variety of issues.

Uses the IT Service Desk electronic ticketing system according to department procedures for the opening, closing, resolution, escalation, and tracking of user requests.

Manage user accounts, shared resources, and group memberships.

Notify leadership of any changes within site that may cause a change in volume, escalation, major outage, server issue, major move, and / or staffing issue.

Supports and maintains open, professional, and effective relationships with leadership, user community and peers.

This position is located onsite during normal core business hours.

Education

Associate’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).

Qualifications

Proven experience in providing technical support in a professional environment.

Strong knowledge of computer hardware, operating systems (Windows and / or macOS), and productivity software (Microsoft Office, Google Workspace, etc.).

Familiarity with networking concepts, protocols, and troubleshooting techniques.

Excellent problem-solving and communication skills, with a customer-focused approach.

Ability to prioritize and manage multiple tasks in a fast-paced environment.

Certifications such as CompTIA A , Microsoft Certified IT Professional (MCITP), or equivalent, are a plus.

Experience with IT ticketing systems (e.g., ServiceNow, Jira) and remote support tools is preferred.

Experience with managing and maintaining SQL or similar database systems.

Ability to work independently and as part of a team, with a strong sense of accountability and ownership.

The Northern Michigan area provides individuals and families with an outstanding quality of life, and limitless recreational opportunities. We offer an excellent benefit package to include health insurance, prescription drug coverage, dental, vision, short- and long-term disability, flexible spending plan, paid holidays, paid vacation, tuition reimbursement, 401K plan with a company match, and a discretionary profit-sharing plan.

Compensation based on Education and Experience

We are a growing family-owned business, we offer an awesome team environment, great benefits, and opportunities to grow.

Job Type : Full-time

Company Description

Founded in 1943, Wayne Wire Cloth Products, Inc. is a global leader in the fabrication of custom filtration components, supplying to a wide variety of industries and commercial applications.

Company Description

Founded in 1943, Wayne Wire Cloth Products, Inc. is a global leader in the fabrication of custom filtration components, supplying to a wide variety of industries and commercial applications.

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