What are the responsibilities and job description for the Guest Services Representative position at Waynesboro Hospitality, Inc.?
Join our Residence Inn Family and be a part of a successful Branded hotel!
Guest Service Representatives are the first line of communication for guests. The Front Desk is the hub of all communication for the property. Guest Service Representatives establish a welcoming atmosphere from the minute a guest arrives at the hotel. Guest Service Representatives are attentive and always willing to answer questions, resolve guest issues, communicate guest needs to other departments, register guests, and resolve guest issues. Plus, you'll be expected to provide information to guests concerning rates, availability of rooms, description of facilities and services and information about area attractions and restaurants.
Responsibilities and Duties
- Create special experiences one guest at a time.
- Follow all hotel Policies and Procedures.
- Greet, register, and assign rooms to guests.
- Verify customers' identity, and establish how the customer will pay for the accommodation.
- Contact housekeeping or maintenance staff when guests report concerns.
- Assist guests with folios and charges during check out process, collect payments, and make change for guests.
- Follow daily checklist's ensuring Front Desk tasks are completed.
- Learn and use the FOSSE property management system, Microsoft Office programs, and other programs as required.
- Make and confirm reservations.
- Post charges, such as those for rooms, food, or telephone calls, to folios in FOSSE.
- Review accounts and charges with guests during the check-out process.
Qualifications and Skills
- Relationship Building - Ability to effectively build relationships with customers and co-workers.
- Detail Oriented - Ability to pay attention to the minute details of a project or task.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Responsible - Ability to be held accountable or answerable for one’s conduct.
- Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
- Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
- Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
- Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
- Communication, Written - Ability to communicate in writing clearly and concisely.
- Conflict Resolution - Ability to deal with others in an antagonistic situation.
- Confidentiality - Display service standards and adopt traits that adhere to confidential matters as they relate to hotel issues and department concerns.
Benefits of working at our hotels
- Smaller staff so you feel a part of a family not a machine.
- Marriott hotels are known around the country for their consistency, service and amenities.
- Marriott Hotel discounts all around the country.
- Ability to earn loyalty membership points that can be used for stays.
- Flexible Scheduling
- Management team that cares.
- Vacation & Paid Time Off starts accruing from your first day at work.
- Advancement Opportunities - Our line level staff has grown to become, Housekeeping Managers, Sales Managers & General Managers
