Golf Shop Merchandiser

Position Summary

The Golf Shop Merchandiser/Manager is responsible for assisting the Director of Golf / Head Golf Professional in overseeing the daily operations of the golf shop, including retail merchandising, inventory management, and customer service. This role plays a key part in enhancing the overall member and guest experience by ensuring a well-organized and aesthetically appealing retail environment, managing inventory levels, and fostering strong relationships with members.

Essential Responsibilities

Golf Shop Operations & Member Service:

• Assist with daily golf shop operations, including booking tee times and handling retail transactions.
• Provide world-class, individualized service to members, guests, and tournament participants.
• Greet and welcome members and guests in a professional and courteous manner.
• Assist customers with merchandise selections, product knowledge, and special-order requests.
• Maintain a seamless special-order process, ensuring timely fulfillment and accurate record-keeping.
• Oversee shop cleanliness, organization, and adherence to club standards.

Merchandising & Inventory Management:

• Implement and maintain effective merchandising plans to create an appealing shopping experience.
• Ensure proper display, pricing, tagging, and organization of all golf shop merchandise.
• Collaborate with the Director of Golf / Head Golf Professional to order, receive, and stock merchandise.
• Monitor inventory levels, conduct regular inventory counts, and manage stock replenishment.
• Maintain stockroom security and organization, tracking incoming and outgoing shipments.
• Process returns to vendors and obtain appropriate return authorizations and credits.

Administrative & Reporting Responsibilities:

• Maintain purchase order records, verify invoices, and ensure proper coding for payment.
• Prepare monthly merchandise reports and assist with budget planning as needed.
• Participate in special projects or other duties as assigned.

Benefits

• Health and Dental
• 401 K
• Meals
• Golf Privileges
• Clothing/Uniforms

Qualifications & Skills:

• High school diploma or equivalent; education in business, retail management, or a related field is a plus.
• Minimum of two years of experience in a retail or golf shop setting preferred.
• Knowledge of golf equipment, apparel, and retail trends is a plus.
• Strong customer service and communication skills.
• Proficiency in inventory management systems and point-of-sale (POS) software.
• Ability to work in a fast-paced, team-oriented environment.
• Strong organizational skills and attention to detail.