Concierge

We are looking exclusively for top talent who can orchestrate exceptional customer service for our residents. We have a terrific career opportunity for a Part-Time Concierge with Leasing Interest to join our team of talented property professionals.

As the Part-Time Concierge, you epitomize our mission to provide referral-worthy living experiences for the communities we serve. You should be passionate about providing outstanding customer service at all times.

What You Can Expect to Do in This Role:

You will be responsible for creating a warm and welcoming environment for our residents, guests, and visitors. As the first point of contact, you will handle a variety of tasks, including but not limited to: answering phone calls, responding to resident inquiries, handling package deliveries, and providing information about the building and the surrounding area. Additionally, you will have the opportunity to learn leasing-related tasks and gain experience in property management.

Position Summary:

This position requires a passion for people and a dedication to providing superior customer service within a luxury residential setting. The role is often fast-paced, requiring excellent time management and problem-solving skills. On a daily basis, you will interact with residents and guests from varied backgrounds, requiring an amicable personality.

Working as a Waypoint Concierge means ensuring the needs and requests of residents are met, providing them with a memorable 5-star, community-living experience. You’ll also have opportunities to assist with leasing-related activities, such as conducting property tours and supporting leasing efforts.

Position Responsibilities:

• Schedule: Work part-time, 20 hours per week
• Demonstrate superior customer service at all times with a genuine desire to serve.
• Warmly greet and direct residents and guests arriving at or departing from the property.
• Maintain an active presence at the front desk, monitor and announce visitors, and control access to the property.
• Handle concierge duties with enthusiasm, including but not limited to:
• Processing incoming mail and outgoing packages.
• Answering questions and making recommendations about transportation, restaurants, and local attractions.
• Assisting with personal requests such as dry cleaning, travel planning, or coordinating housekeeping services.
• Possess in-depth knowledge of the local area, attractions, and services to enhance residents’ experiences.
• Maintain familiarity with all community amenities and events. Provide tours and information about the property to prospects, when needed.
• Adhere to all front desk procedures and assist with administrative tasks as requested.
• Ensure resident and guest concerns are resolved professionally and promptly.
• Support leasing activities, such as guiding prospective residents, providing information on available units, and assisting with tours.
• Follow safety procedures and maintain a safe work environment.

What We’re Looking For:

• Previous concierge, hospitality, or customer service experience; interest in leasing and property management is a plus.
• Strong interpersonal and communication skills with a proactive, problem-solving mindset.
• Comfortable with technology; willingness to learn property management software (experience with Yardi is a bonus).
• Outgoing, polished, and professional demeanor with a focus on delivering exceptional service.

Why Join Waypoint Management?

• Receive commission for new leases
• Opportunities for career growth, including training and exposure to leasing roles.
• A supportive team environment that values your contributions.
• The chance to make a lasting impact on residents’ lives while advancing your career.

If you’re passionate about customer service and interested in exploring leasing, this role is for you!