What are the responsibilities and job description for the Community Outreach Specialist position at Wayspring?
DescriptionResearch shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So, if you think you have what it takes, but don't necessarily meet every single point on one of our job openings, please still apply. We'd love to consider your application and see if you could be a great fit!At Wayspring, we are committed to furthering our value of Equity & Inclusion throughout our recruiting practices. We seek diversity of background and opinion, as we think these attributes improve the performance of our company and are the right thing to do for our communities. We recognize and remove barriers to success within our company and communities. We seek to build a recruiting process that is inclusive and fosters diversity.Why Wayspring?We are passionate about breaking barriers alongside those facing substance use disorder. Whether you're in the field or in the corporate office - our mission is felt, and your impact is recognized. There is no inner circle, and we all have a seat at the table. Leaders are accessible and silos are avoided. We respect your craft and love to be challenged. We invest not only in our mission, but in each other. Internal promotions and cross departmental trainings are the norm - you grow, we grow. At Wayspring, we don't just see you as an employee, we see you for who you are. a whole-person - with hobbies, pets, families, and lives outside of work. Our flexible schedule and flexible work environment options help you to create and maintain the work-life balance you need most.Overview of the Community Outreach SpecialistThe Community Outreach Specialist (COS) will report to the Member Engagement Manager and will be tasked with contacting eligible health members in the community to educate them on Wayspring's service offerings. The COS will utilize a prioritized list for outreach and have confidence navigating the complexities of the community. The ideal candidate will be a highly personable professional with excellent communication skills. The candidate will also have experience working with vulnerable populations who may be disengaged from healthcare and live a more transient lifestyle. This individual will work to support a specific market that Wayspring offers services in.Responsibilities of the Community Outreach SpecialistFacilitates and secures enrollments from members in the community to participate in Wayspring's servicesActs quickly to assess member needs and triage accordinglySuccessfully engages members and provides them with an educational overview of Wayspring's service offeringsSecures verbal and written consent, and obtains appropriate paperwork for services, including consent to clinic services and release of information forms, from members to participate in Wayspring's servicesSecures members' first appointment with clinical servicesProvides frequent touchpoints to enrolled caseload and ability to assess individual member needs to determine the frequency of touchpoints needed ongoingInitiates creative strategies to facilitate member contactIncorporates recovery support and hard reduction themes into engagementRegularly reviews member profile for SDoH and clinical updatesMaintains performance accountability around member enrollment and clinic conversion, and achieves performance targetsAdheres to Wayspring information security and privacy requirementsRequirements & Preferred QualificationsMinimum of three (3) years of experience in a community outreach role, with preferred experience around street outreachBachelor's degree or work experience equivalent in a relevant fieldDemonstrated ability working in a matrixed environmentThe ability to communicate effectively and persuasively is requiredExceptional verbal communication skillsExceptional verbal de-escalation skills and crisis managementExperience with CRM platforms is preferredAbility to travel as business needs require (community-based role). Mileage reimbursement is provided.Company and Benefit SummaryWayspring has reimagined substance use disorder treatment. We provide individualized care, delivered with a peer-centered approach. We focus on making sure patients have their basic needs met, like access to care, economic stability, and connection to relationships and community. Then we help each person find their own way to wellness.Medical, Dental and Vision Insurance OptionsCompany funded HSAMonthly Gym AllowancePaid parental leave - all parents included!Company paid short term disability, long term disability and life insuranceGenerous 401k matchPremium Employee Assistance Program, inclusive of counseling sessionsCompany Contributions to Future Minded Savings (think 529, HSA, Student Loan Reimbursement, and Emergency savings fund)Generous PTO package (accrual policy based on years of service) and an additional 10 paid company holidays
