Member Engagement Specialist

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So, if you think you have what it takes, but don’t necessarily meet every single point on one of our job openings, please still apply. We’d love to consider your application and see if you could be a great fit!

At Wayspring, we are committed to furthering our value of Equity & Inclusion throughout our recruiting practices. We seek diversity of background and opinion, as we think these attributes improve the performance of our company and are the right thing to do for our communities. We recognize and remove barriers to success within our company and communities. We seek to build a recruiting process that is inclusive and fosters diversity.

Why Wayspring?

We are passionate about breaking barriers alongside those facing substance use disorder. Whether you’re in the field or in the corporate office – our mission is felt, and your impact is recognized. There is no inner circle, and we all have a seat at the table. Leaders are accessible and silos are avoided. We respect your craft and love to be challenged. We invest not only in our mission, but in each other. Internal promotions and cross departmental trainings are the norm – you grow, we grow. At Wayspring, we don’t just see you as an employee, we see you for who you are. a whole-person – with hobbies, pets, families, and lives outside of work. Our flexible schedule and flexible work environment options help you to create and maintain the work-life balance you need most.

Overview of the Member Engagement Specialist, FES

At Wayspring, we're not just offering a job — we're offering the opportunity to make a difference. We’re looking for a Member Engagement Specialist to play an essential role in supporting individuals through their recovery journey. Reporting to the Director of Operations and Member Engagement, you’ll be responsible for the initial engagement and enrollment of eligible health plan members within a treatment facility or community-based setting, helping them understand the valuable services Wayspring offers. You’ll continue to support and engage members throughout their program, ensuring they have the support and resources they need to succeed.

This is your chance to be a difference-maker! We’re looking for someone who is not just a professional, but a passionate advocate for the wellbeing of those in your community. The ideal candidate is someone with strong communication skills, experience in discharge planning, social work, peer recovery, behavioral health, or the substance use disorder space, and a genuine desire to see others succeed.

As a Member Engagement Specialist, you'll support a specific market that Wayspring serves, empowering individuals through our comprehensive services. This role offers requires regular daytime travel to meet members in Delaware - mileage reimbursement is included!

Responsibilities of the Member Engagement Specialist, FES

• Facilitates in person enrollments at Wayspring partnered facilities, and where appropriate, conduct outreach to providers to secure member referrals
• Engages members and provides them with an educational overview of Wayspring’s service offerings, with the goal of program enrollment
• Secures verbal and written consent, and obtain appropriate paperwork for services including consent to clinic services and release of information forms from members to participate in Wayspring’s services
• Collaborates with facility discharge planning teams to ensure members leave facilities with a safe and stable plan
• Secures members first appointment with clinical services at Wayspring
• Provides follow-up to members for 30-90 days post discharge at partnered facility, driven by the individual member’s needs.
• Initiates creative strategies to facilitate member contact, including in-person opportunities
• Provides ongoing engagement to members both telephonically and in-person
• Incorporates recovery support themes into engagement to improve member experience
• Regularly reviews member profile for SDoH and clinical updates
• Maintains performance accountability around member enrollment, clinic conversion, and achieve performance targets
• Adheres to Wayspring information security and privacy requirements

Requirements

• Minimum of three (3) years of experience in an outreach, social work, or street outreach role
• Highly organized, detail-oriented, and self-driven with the ability to work independently and as part of a team
• Demonstrated ability working in a matrixed environment 
• The ability to communicate effectively and persuasively is required 
• Exceptional verbal and written communication skills, and effective presentation skills
• Experience with CRM platforms or Electronic Health Record systems (EHR/EMR) is highly preferred
• Hybrid Model - this role offers the ability to work from home in addition to the facility or community-based setting!

Company and Benefit Summary

Wayspring has reimagined substance use disorder treatment. We provide individualized care, delivered with a peer-centered approach. We focus on making sure patients have their basic needs met, like access to care, economic stability, and connection to relationships and community. Then we help each person find their own way to wellness.

• Medical, Dental and Vision Insurance Options
• Company funded HSA
• Monthly Gym Allowance
• Paid parental leave – all parents included!
• Company paid short term disability, long term disability and life insurance
• Generous 401k match
• Premium Employee Assistance Program, inclusive of counseling sessions
• Company Contributions to Future Minded Savings (think 529, HSA, Student Loan Reimbursement, and Emergency savings fund)
• Generous PTO package (accrual policy based on years of service) and an additional 10 paid company holidays

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Work Location: On the road