Member Engagement Specialist

Why Wayspring?

We are passionate about breaking barriers alongside those facing substance use disorder. Whether you’re in the field or in the corporate office – our mission is felt, and your impact is recognized. There is no inner circle, and we all have a seat at the table. Leaders are accessible and silos are avoided. We respect your craft and love to be challenged. We invest not only in our mission, but in each other. Internal promotions and cross departmental trainings are the norm – you grow, we grow. At Wayspring, we don’t just see you as an employee, we see you for who you are. a whole-person – with hobbies, pets, families, and lives outside of work. Our flexible schedule and flexible work environment options help you to create and maintain the work-life balance you need most.

Overview of the Engagement Specialist

The Engagement Specialist will report to the Member Engagement Manager and will be tasked with longitudinal engagement with Members enrolled in Wayspring’s program. The ideal candidate will be a highly personable and professional with excellent communication skills. This individual will work to support a specific health plan market that Wayspring offers services in.

Responsibilities for the Engagement Specialist

• Conduct text and telephonic outreach to members assigned to their caseload
• Successfully contact members and review with them with an educational overview of Wayspring’s service offerings
• Provide on-going engagement to members
• Ensure members are connected to Wayspring clinical services
• Incorporate recovery support themes into engagement
• Regularly review member profile for SDoH and clinical updates
• Initiate creative strategies to facilitate member contact
• Maintain performance accountability around member engagement and participation and achieve performance targets
• Adhere to Wayspring information security and privacy requirements
• Other duties as assigned

Requirements

• Minimum of three (3) years of experience in an outreach role, with preferred experience around telephonic outreach
• Highly organized and detail-oriented and self-driven with the ability to work independently and as part of a team
• Demonstrated ability working in a matrixed environment
• The ability to communicate effectively and persuasively is required
• Exceptional verbal communication skills, and effective presentation skills
• Experience with CRM platforms or Electronic Health Record systems is preferred

Company and Benefit Summary

Wayspring has reimagined substance use disorder treatment. We provide individualized care, delivered with a peer-centered approach. We focus on making sure patients have their basic needs met, like access to care, economic stability, and connection to relationships and community. Then we help each person find their own way to wellness.

• Medical, Dental and Vision Insurance Options
• Company funded HSA
• Monthly Gym Allowance
• Paid parental leave – all parents included!
• Company paid short term disability, long term disability and life insurance
• Generous 401k match
• Premium Employee Assistance Program, inclusive of counseling sessions
• Company Contributions to Future Minded Savings (think 529, HSA, Student Loan Reimbursement, and Emergency savings fund)
• Generous PTO package (accrual policy based on years of service) and an additional 10 paid company holidays

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Application Question(s):

• Do you have experience with substance use disorder?
• Do you have experience in customer service, account management or sales virtually/utilizing a phone system?

Work Location: Remote

Salary : $22 - $26