What are the responsibilities and job description for the SERVICE NAVIGATOR/Case Manager, Bi-lingual preferred position at Waystone Health & Human Services?
Job Details
Level: Experienced
Job Location: HERITAGE PLACE - Lawrence, MA
Position Type: Full Time
Education Level: 4 Year Degree
Salary Range: $22.20 Hourly
Job Category: Case Management
Description
Primary Purpose: To assist families in caring for their family member at home by providing individualized guidance, support and problem solving assistance as well as access and coordinate potential community resources and services.
LAWRENCE, MA
SCHEDULE FOR THIS POSITION: 40 Hours/Week, schedule will vary based upon needs of the families to include a minimum of one evening/week and occasional Saturdays
Essential Functions:
- Provide information and referral services to families who contact the Family Support Center
- Connect and coordinate families with community programs of interest and services as needed
- Provide service navigation in areas of expressed need or interest of the family
- Communicate and coordinate with Mass DDS service coordinators as needed
- Develop and update Family Support Plan according to the Charting the Lifecourse principles
- Partner with families in the planning of use of flexible funding allocations in accordance with Mass DDS guidelines and Fidelity House CRC practices including preparation and approval of appropriate documents
- Maintain and update individual database records on a regular basis
- Provide monthly data as required by Mass DDS
Other Responsibilities:
- As needed; develop, staff, and/or participate in recreational, training and support group opportunities provided by the Family Support Center
Qualifications
Requirements:
- Bachelors degree with minimum of 3 year experience in Human Services or related field
- Experience working with families and individuals with developmental and intellectual disabilities
- Broad knowledge of community programs and services
- Bilingual in Spanish and English, strongly preferred
- Strong written and verbal communication skills with focus on positive outcomes
- Strong organizational skills and ability to multi-task
- Competent computer skills, ability to work virtually, experience in Outlook, Word, Excel
- Valid drivers license with minimum of 1 year driving experience
- Regular and predictable attendance
Salary : $22
