What are the responsibilities and job description for the Claims Intake Specialist position at WCF Insurance?
Do you love researching, analyzing, and applying your findings in a business setting? Do you enjoy digging into all the details as you work through a project? If so, this job may be a fit for you! Keep reading and watch our video below to see why WCF was voted one of the best places to work again!
Position
The Claims Operations department has an immediate opening for someone who can demonstrate the WCF values to join their team as a full-time Claims Intake Specialist. This posting is open to internal or external candidates.
Responsibilities
The Claims Intake Specialist creates new business associate records on the computer systems by entering data submitted on formal reports received from policyholders or providers, and reports received via the internet, telephone, mail or fax. The person in this position verifies all new and existing claimant business associate records to ensure accuracy and avoid duplication of information. The Claims Intake Specialist provides outstanding customer service throughout the intake process, alerts the underwriting manager to claims where there are coverage issues or problems on new or reinstated policies, and refers claimant and policyholder inconsistencies to claims, underwriting or fraud department for further investigation. The person in this position updates claimant and BA records based on information received from adjusters or policyholders and assists claims, underwriting, SIU, accounting, marketing, auditing, legal, and imaging departments as needed.
Qualifications
The most qualified applicants will have:
- High school diploma; associate's degree preferred.
- At least two years of customer service experience.
- Strong typing skills and good computer literacy, including Microsoft Office applications.
- Excellent telephone customer service skills.
- Excellent interpersonal, organizational, and communication skills
- Knowledge of general insurance terminology preferred.
- Knowledge of medical terminology ICD9 codes preferred.
Minimum pay for this position is $20.10/ hour.
WCF Insurance offers an extensive compensation package. Benefits include Medical, Dental, and Vision insurance, company paid life insurance, 401K with a generous 6% employer match and additional benefits such as an Employee Assistance Program (EAP) and time off to volunteer in the local community. All employees earn 4 weeks of vacation in their first year.
Internal candidates should have acceptable job performance, 6 months in their current position, and must notify their current supervisor that they have applied for the position.
Our People
WCF strives to provide an excellent work experience and cultivate an inclusive environment where anyone who embodies our values will thrive
WCF INSURANCE IS AN EQUAL OPPORTUNITY EMPLOYER
WCF Insurance provides equal employment opportunity to all qualified applicants and employees regardless of race, color, religion, sex, age, national origin, veteran status, disability that can be reasonably accommodated, or any other basis prohibited by federal, state, or local law.
Salary : $20
