Business Process Manager (Remote)

ABOUT WCG: WCG’s clinical solutions are built on a foundation of best-in-class clinical services companies. We deliver transformational solutions that stimulate growth, foster compliance, and maximize efficiency for those performing clinical trials. WCG is proud to serve individuals on the frontlines of science and medicine, and the organizations striving to develop new products and therapies to improve the quality of human health. It is our role to empower them to accelerate advancement, while ensuring the risks of progress never outweigh the value of human life.

WHY WE LOVE WCG: At WCG, our employees are our most valuable asset, and as with all our assets, we invest in them with an eye toward future success. We provide each eligible employee with a comprehensive set of benefits designed to protect their personal and financial health to help make the most of their future.

• Comprehensive Benefits package - Health, Dental, Vision, Life Disability, 401k with match, and flexible spending accounts
• Employee Assistance Programs and additional work/life resources
• Referral Bonuses and Tuition Reimbursement
• Flexible PTO
• Volunteer Time Off to benefit the community
• Opportunities for career development with on-the-job training, certification assistance, and continuing education reimbursement

The expected base salary range for this position is $80,100 to $112,000. This salary range may vary based on the candidate’s qualifications, experience, skills, education, and geographic location.

JOB SUMMARY: This position will manage operational readiness activities for WCG technology platform system enhancements and new service offerings and lead continuous process improvement initiatives that align with the organization’s operational goals.

EDUCATION REQUIREMENTS: Bachelor’s degree in operations such as Business Management or Project Management or related field.

CERTIFICATIONS/LICENSE/REGISTRATION REQUIREMENTS:

• Lean Six Sigma training is preferred.
• Project Management professional qualification is preferred.

QUALIFICATIONS/EXPERIENCE:

• 3-5 years’ overall experience in project management or clinical research.
• Preferred minimum of 2 years’ experience in continuous improvement, process management, or equivalent, preferably in clinical research setting with evidence of increasing responsibility.
• Experience with and/or knowledge of process improvement techniques and applying these to make organizational changes.
• Ability to learn and use internal technology tracking systems such as Jira and Aha!
• Must have advanced knowledge in Microsoft Outlook, Word, Excel and PowerPoint. Experience with Visio is preferred. Experience with Monday.com or other business process software is preferred.
• Strong interpersonal skills are required such as a focus on problem solving and listening objectively and openly to others’ ideas. Must be comfortable working cross functionality and interacting with all levels of the organization.
• Ability to work with and process information in a concise, detailed and logical method.
• Ability to work with close attention to detail and to maintain confidentiality of sensitive information is required.

ESSENTIAL DUTIES/RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.

• Manage Operational Readiness activities to ensure the Business is prepared to successfully deliver WCG platform system enhancements and new service offerings
• • Independently develop and manage execution of operational readiness rollout plans for successful delivery of WCG platform enhancements and new service offerings.
  • Work with business owners and department subject matter experts (SMEs) to develop/update business process workflows impacted by system enhancements and new service offerings.
  • Collaborate with Training Lead and business partners to understand impact and training needs associated with current business learning platforms,future platforms and new service offerings.
  • Provide regular status updates to Director, Business Process Management.
  • Identify and appropriately escalate issues in a timely manner.
• Lead Continuous Process Improvement projects as prioritized by the Director, Business Process Management
• • Lead root cause problem-solving analysis to implement improvements to processes supporting business objectives
  • Research, analyze and interpret details to support workplace solutions in support of continuous improvement initiatives
  • Contribute to strategic implementation practices to ensure change adoption in collaboration with functional partners.
  • Maintain working knowledge of operational processes and changes.
  • Communicate clear and professional feedback/information on continuous improvement efforts and actions to all departments in the company where appropriate.
  • Maintain and promote positive working relationships with the inter-functional departments by providing timely and professional service to their needs within the scope of the company mission.
  • Oversee operational improvements and ensure changes are implemented as agreed upon by stakeholders in a timely manner.
  • Support and motivate cross functional teams to accomplish objectives with a sense of partnership and urgency.
• Other duties as assigned, which may, on occasion be unrelated to the position described here

TRAVEL REQUIREMENTS:

Physical and Sensory Requirements: The physical and sensory requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be offered to individuals with disabilities to assist in performing the essential functions of the position. Work activities involve light to moderate physical effort (for example, sitting in one place for extended periods of time, standing, walking, bending, lifting lightweight objects, intermittent to sustained periods of keyboarding). Majority of time is spent in a seated position with frequent opportunity to move about at will. Activities require a variety of easy muscle movements. Work activities involve a frequent need to concentrate on a variety of sensory inputs for moderate to lengthy durations at a time requiring diligence and attention to interpret effectively. There will be a need to attend to single or simultaneous tasks where accuracy of details is important. The need for detailed and precise work is high.

WCG is proud to be an equal opportunity employer – Qualified applicants will receive consideration for employment without regard to race, color, national origin or ancestry, religion or creed, sexual orientation, gender expression, gender identity, age, marital status, family or parental status, disability, genetic information, citizenship, veteran status, reprisal or any other legally recognized basis or status protected by federal, state, or local law. WCG is committed to fostering a diverse and inclusive workplace by welcoming different backgrounds and perspectives. We provide employees with a safe work environment free of discrimination and harassment, allowing everyone to thrive, feel a sense of belonging, and do impactful work together!