Helpline Clinician-Elder Abuse

Position Summary

This role assists the NYCEAC’s Elder Abuse Helpline offer the following services to concerned persons : trauma informed counseling and emotional support to ease uncertainty, anxiety, and stress; identification and discussion of concerns and needs; guidance to help plan next steps; accurate information and education about elder abuse, neglect, and financial exploitation; and appropriate and timely referrals with the goals of decreasing a concerned person’s own distress and increasing their capacity to be a support to victims of elder abuse.

This position also includes development of an outreach strategy for publicizing the Helpline’s services and developing materials to reach concerned persons reflecting the diversity of New York’s diverse populations.

Job Responsibilities

• Provides direct services to those who contact the Helpline through phone and internet-based approaches, including trauma informed counseling and emotional support; education; referrals; guidance with planning action steps; and safety planning.
• Maintains meticulous documentation of all calls and clinical activity in the Helpline’s database system.
• Fulfills all reporting requirements including Daily Time and Activity Logs and Monthly OVS Functional Time Sheets.
• Participates in regular meetings including Elder Abuse Helpline staff meetings, case review meetings, individual supervision, NYCEAC staff meetings, and other meetings as needed.
• Participates in trainings to enhance skills and deepen knowledge in order to effectively support the work of the Elder Abuse Helpline.
• Develops an outreach strategy for publicizing the Elder Abuse Helpline’s services.
• Develops materials for and coordinates outreach for the Elder Abuse Helpline including use of mixed media approaches.
• Works collaboratively with other NYCEAC staff to assist in provision of trainings about elder abuse to diverse populations that incorporate information about the Elder Abuse Helpline.
• Represents the program and the needs of concerned persons at professional and public venues, including conferences that may involve travel.
• Performs other related activities as assigned.

Education

Experience

Master’s degree in social work, psychology, counseling or other related field.

LMSW or LCSW preferred.

Proven skill in providing counseling services that include addressing trauma, triaging cases and rapid engagement and assessment.

Demonstrated experience with public speaking, materials development and conducting outreach.

Knowledge, Skills and Abilities

Licenses and Certifications

Working Conditions / Physical Demands

Flexibility to work some evening and weekend hours, which can primarily be done remotely.

Salary : $72,400 - $79,100