What are the responsibilities and job description for the Library Assistant, Access Services position at WCM-Q?
Position Summary
Under general supervision, serves as a front-line representative providing high quality customer service and facilitating access to Library resources and Library staff expertise in order to meet the needs of patrons while promoting a culture and environment that is welcoming, stimulating and supportive
Job Responsibilities
- Provides direct support at service desks. Responds to patron reference, technology, and equipment inquiries in person, by email, chat, and by phone.
- Directs patrons on the availability and location of Library materials using the computerized Library system and other online resources. Guides patrons in the use of electronic databases.
- Assists patrons with using the Library's print and photocopy management system, maintains public area computers and printers, troubleshoots basic hardware and software issues, and escalates more complex problems as needed.
- Utilizes the Library’s computerized systems to circulate and process materials and maintain a patron database. Processes renewals, holds, lost / overdue items, new books, reserves, and generates reports.
- Manages calendaring and reservation requests for computer labs and conference room. Liaises with departments to ensure their technology and room needs are met.
- Works closely with Information Technology Services (ITS) to provide and facilitate access to appropriate technology and hardware.
- Updates and maintains the Library’s presence on our website, social networking services, display screens, and other mediums.
- Enforces Library policies concerning access and appropriate behavior and appropriate use of computers and other resources on the premises.
- Monitors electronic security and fire alarm systems and handles violations or false alarms. Coordinates evacuations as needed.
- Performs Interlibrary Services, processes interlibrary loan requests for borrowing and lending.
- Performs notary services by appointment for WCM and NYP community.
- Maintains a neat and orderly appearance of the Library. Responsibilities include, but are not limited to, re-shelving materials, collecting materials from study carrels and tables, straightening furniture and cleaning monitors and whiteboards.
- Open and / or closes the Library as needed or assigned.
Education
Experience
Knowledge, Skills and Abilities
Licenses and Certifications
Working Conditions / Physical Demands
Salary : $23 - $26
