What are the responsibilities and job description for the Field Service Technician position at WCTractor?
Job Details
Field Service Tech Job Description
Field Service Technician Overview
WCTractor is an established equipment dealership with nine locations all over Texas. When you join WCTractor, you will work alongside leaders who set the standards responsible for our reputation as an industry leader.
Field Service Technician Responsibilities
As a Field Service Technician with WCTractor, you will utilize your top-tier customer service and technical skills to exceed customer expectations to improve customer satisfaction and maximize customer retention. This position will focus on hay customers with an emphasis on repairing equipment as it relates to hay equipment (round balers, square balers, etc).
Responsibilities include, but are not limited to:
- Provide service and customer support during field visits
- Manage all on site diagnostics, repairs, maintenance and test tasks
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
- Comprehend customer requirements and make appropriate recommendations/briefings
- Advise customers on the equipment
- Operate service vehicle in a safely manner
Field Service Tech Requirements
Field Service Technician Qualifications
Minimum requirements for the Field Service Technician position include:
- High school diploma or equivalent
- Valid drivers license and acceptable driving record for insurance
- Proven Field Service experience/great mechanical aptitude
- Ability to lift up to 55 pounds and stand on your feet up to eight hours a day
- Great communication skills and amazing problem solving skills
- A technical degree is preferred but not required
Closing
WCTractor's mission is to be the best in the eyes of our customers, employees, community, and industry, and to reflect honesty, integrity and Christian standards and values in all we do.
Washington County Tractor, Inc. began as a Ford tractor dealership in 1939. Until 2002, it existed as a single location in Brenham, Texas. From 2002-2013, five additional locations were added and from 2015-2018 three more locations joined the group. In Brenham, Washington County Tractor, Inc., WCTractor, and WCT Outdoors sell a variety of agricultural, construction and lawn and garden equipment, utility vehicles and trailers. In Bryan, Navasota, Sealy, Temple, Dayton and Beaumont WCTractor locations provide these same products. Since 1939, a number of local families have owned and operated the business, including the Cades, Kankels, Quinns, Koehnes, Jensens, and now Wackmans. Local active family ownership has been instrumental in the company's ongoing efforts to make its mission statement a reality every day.
