What are the responsibilities and job description for the Assistant Service Desk Technician 6-month Paid Internship position at WD-40 COMPANY?
Overview
WD-40 Company has an opening for an undergraduate level service desk support technician fall/winter paid internship within our I.T. team. The successful candidate will be solution oriented and customer focused to help support end-users throughout the U.S.
This highly interactive support position will assist with troubleshooting, repairing, building, and configuring hardware and software on end-user computer workstations, mobile devices, and peripherals.
If you are passionate about learning and working with new technology, please submit your internship application today!
Responsibilities
Service Desk Support Intern Primary Areas of Responsibility
- Acts as resource for end-user technical IT support requests as well as identifies, researches, and resolves information system-related problems.
- Supports troubleshooting and repairing hardware and software problems on end-user computer workstations, peripherals, Cisco phones, etc.
- Assists with builds, configuring and installing laptops, desktop, and other devices.
- Supports analytical, technical, and administrative activities in the installation of new and/or expansion of existing systems.
- Assists with installs, troubleshooting, repairs, and maintenance on any associated hardware, operating systems, and application software and data-communication equipment.
- Builds and maintains a knowledge base of problem resolutions, troubleshooting techniques, and recurring issues for use by the IT staff.
Customer Service
- Greet customers warmly and ascertain problem or reason for requesting assistance
- Identifies and assesses customers’ needs to achieve satisfaction
- Maintain open communication with the customer and provide constant ticket updates.
Qualifications
Qualifications
- Completion of high school diploma, GED or equivalent.
- Must be actively enrolled in a graduate or undergraduate program at an accredited university with a related information technology major. At least 2 years of completed coursework is preferred.
- Basic understanding of the configuration, maintenance and troubleshooting of a wide variety of Desktop PC's, laptops, and peripherals printers / multifunction copiers.
- Proficiency with Microsoft Windows Operating System and Microsoft Office
- Customer service drive with outstanding communication and active listening skills
About Us
Our “Why”
At WD-40 Company, we believe that purpose-driven, passionate people guided by our values create amazing outcomes. Our "why" is refreshingly simple - we exist to create positive lasting memories in everything we do.
Why You Should Apply
- A strong values-aligned organization where contributions are acknowledged and rewarded, and where 91% of our employees experience a sense of belonging.
- A learning-based culture where 85% of our team believe they can achieve their career objectives.
- Over 91% employee engagement as of the January 2024 global employee survey results.
- 99% of our people report that they “love to tell people that they work for WD-40 Company”!
Do You Align With Our Values?
Please, only consider employment with WD-40 Company if you feel as strongly about our values as we do: We live, breathe, and play by our values every day. Thank you for considering WD-40 Company in your career search! #PositiveLastingMemories
At WD-40 Company we foster a culture of inclusion where all individuals are recognized, valued, respected, and experience a sense of belonging. All qualified applicants will receive consideration for employment without regard to individual characteristics that make us unique such as our backgrounds, experiences, qualities, talents, traits, beliefs, and preferences. #LI-CM1
