Luxury Retailer - Showroom Concierge in Moorpark

WDC Kitchen and Bath Center is looking for a Showroom Concierge to join our team!

We are a luxury retailer of home appliances, outdoor kitchens, and plumping fixtures.

The Showroom Concierge is responsible for setting a welcoming tone and environment to every customer. This pivotal role’s success is supported by the Showroom Manager and indirectly supported by our corporate teams to help with order management, delivery, and after delivery customer care. If you are the ideal candidate you tend to find satisfaction in a job where you get to connect with others, contribute to clear goals, and are energized by helping others. You should possess an organized mindset and work comfortably with Microsoft suite and taking phone calls.

Job Summary Responsibilities

• Ensures knowledge of staff whereabouts and maintains accurate and complete sign-in/sign-out procedures for on-site staff and consumers.
• Promptly, accurately, professionally and courteously receives 100% of all telephone calls and visitors.
• Promptly, accurately, professionally and courteously assesses 100% of received calls/inquiries and directs and/or records and relays messages.
• Adept at using all features of the telephone system and voice mail.
• Assists consumers/staff/volunteers/visitors park properly at the main office location.
• When on duty, ensures the reception station is staffed 100% of the time.
• Assists walk-in applicants to fill out application for current job openings.
• Maintains knowledge of current postal regulations and services frequently used by the organization.
• Signs for deliveries when necessary and notifies recipients
• Respects confidentiality in discussing participant/consumer, staff, volunteers and organizational matters.
• Performs routine office tasks necessary for the operation and presentation of a professional office as observed by the supervisor.
• As needed, assists with clerical tasks to include typing, filing, proofreading, maintenance of service logs and data entry
• Exhibits genuine concern for participants and always conducts oneself appropriately and professionally.
• Reports to work regularly and on time.
• Engages in rapport building with guests.
• Offers and serves coffee/refreshments to clients.
• Bakes cookies/popcorn demos etc. as required for customer demo.
• Manages refreshment area and takes stock to ensure adequately supplied.
• Track and manage the flow of new customers and matches new customer opportunities to sales staff based on store policy.
• Answers for and settles new customer assignment disputes.
• Directs the store POP execution.
• In charge of seasonal store decorations.
• Oversees store digital pricing compliance.
• Supports management store and sales goals through strategic collaboration.
• Assists in other duties as needed and directed

EXPERIENCE/ROLE REQUIREMENTS:

• 2-4 years’ experience within a luxury retail, customer service, or similar role.
• Proficient in MS Office
• Good organizational skills
• Ability to communicate clearly verbally and in writing, and demonstrate good listening skills
• Minimum High school diploma or GED required

WORK SCHEDULE:

• 9:30am-6:00pm / two days off each week
• Weekend availability
• Job Type: Full-time

COMPENSATION

Salary: $20.00- $22.00 / hour (starting)

Benefits:

• Health Insurance - HMO/ PPO options ranging from Bronze to Platinum levels. WDC contributes a % to your monthly premiums
• Dental insurance - HMO/ PPO options
• Vision Insurance
• Supplemental insurance options
• 401(k)
• Paid time off - Vacation & Sick time available after introductory period

WDC Kitchen & Bath Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We participate in E-Verify.

If you read this far, then great job! We are looking for detail oriented candidates who like to learn more. :) Please apply if you are interested in joining our team. I look forward to connecting! - Elizabeth from Human Resources