Risk Management - Claims Supervisor - Cabool

Job Summary: The Claims Supervisor is responsible for coordinating, administering and overseeing insurance claims for accidents and the workers compensation program.  This position ensures timely, efficient, and accurate handling of claims and plays a crucial role in continuous process improvement and maintaining high levels of customer satisfaction.   Essential Job Functions: Use good judgment interpreting facts presented in both work-related injury and auto accident claims and managing confidential information Reviews and evaluates all work-related accident reports for completeness and clarity of data and analyzes data as needed to ensure compliance with policy Promptly investigate and submit claims to insurance provider Maintains a strong working knowledge of regulatory and jurisdictional requirements Demonstrates technical proficiency through timely, consistent execution of best claim practices and established guidelines Communicates professionally internally and externally on all claims Effectively manages all claim processes to ensure timely and cost-effective outcomes Prepare all necessary forms, records and documentation, to include statistical analysis and reports, for all claims as required by various regulatory agencies Generate, audit, and file accident reports and conduct off-site accident investigations when necessary Schedule medical evaluations as required Oversee the processing of insurance claims and assist with any documentation Administration of learning management system Provide statistical information and reports to management Assist during on-site emergencies and accidents Conduct official safety audits or inspections Rewards program administration Responsible for the collection of drug and alcohol screening tests and maintaining certification per regulations Provide after-hours support as needed (Per On-Call Schedule) Travel as needed Other related duties as assigned Qualifications: Required: High School Diploma or equivalent Valid Driver’s license in state of residency with acceptable driving record Must be able to pass a pre-employment drug test and submit to the company random drug and alcohol program Proficiency in basic computer skills including Microsoft Office Word, Excel and Google Workspace Ability to communicate effectively with all levels of internal and external staff Ability to manage multiple tasks independently to meet deadlines Excellent analytical and problem-solving abilities Preferred:   Two years related experience in claims processing or workers compensation Knowledge of insurance industry regulations and best practices   Physical Requirements: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Physical Demands: Must possess mobility to work in a standard office setting and use standard office equipment including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. Must be able to remain in a stationary position for extended period. This is mostly a sedentary office classification, although standing in outdoor work areas and walking between terminal, safety lane, and commercial motor vehicles (CMV) operating areas for short periods can be necessary. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator, and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach push and pull. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 20 pounds.   Work Environment: The duties of this job are performed in both an office environment, a commercial motor vehicle terminal environment, and outdoors, thereby experiencing some minor to moderate level of noise due to office/CMV equipment.  Exposure to various climate conditions, fumes, dust, odors, oil/grease, and gasses.   Western Dairy Transport provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.