What are the responsibilities and job description for the IT Support Technician I position at We Are Blood?
Voted Top Workplace 2022 and 2023, join an awesome team.
We Are Blood, your local non-profit blood bank is on a mission to save lives and find you! We hope you're looking for us, too. We are looking for an awesome human being to offer technical support to our end users (both on-site and remote). Responsible for support with requests such as troubleshooting computer hardware, peripherals, password resets and other general end user support.
Responsibilities :
- Serves as the first tier of support for requests coming into the helpdesk. These include, but are not limited to :
- Computer hardware and peripherals.
- Copier and printer assistance.
- End user application support, including email and password resets.
- Troubleshooting with phones, virtual meetings, and boardroom set up assistance.
- Assist with provisioning computers and other new equipment as needed.
- Troubleshooting of laptops, desktops, tablets, and other computer equipment, including assisting with RMA drop-offs and equipment pick-ups.
- Works closely with the Helpdesk Coordinator to ensure all basic level requests are responded to and handled per departmental service level agreements and internal IT departmental procedures.
- Escalates tickets to the Computer Services Network Administrators and CS Management for additional support resources as needed.
- Responsible for completing assigned requests in a timely manner including regular communication with the end user, and updating requests with pertinent documentation, including actions taken and resolution.
- Responsible for following all AMO policies, departmental policies, and WrB / UTR Standard Operating procedures and Quality Policies.
- Responsible for following Departmental Service Level Agreement Response times and meeting all critical help desk performance metrics
- Assists with organizing all hardware and spare inventory.
- Follows Computer Services Vision, Mission and Values.
- Must be able to work well in a team setting, collaborate, and communicate well with peers.
- Participates in the IT-on call rotation schedule (available evenings and weekends as needed, occasionally).
Skills, Education and Experience :
Physical / Mental Abilities :
Employees must provide references and pass a background check.
We are a drug free workplace.
EEO Employer : Minorities / Women / Veterans / Disabled
Job Type : Full-time
Pay : $19.00 - $21.00 per hour
Expected hours : 40 – 50 per week
Benefits :Schedule :
Experience :
Work Location : In person
Salary : $19 - $21
