What are the responsibilities and job description for the Account Manager position at We Are Social?
THE ROLE
We Are Social is seeking an Account Manager to join our growing team! This role will involve the following areas: client relationship building and serving as the day-to-day support, execution of client campaigns or retainers, developing presentations, supporting the internal team process and workflow, client problem solving, collaboration with internal stakeholders, managing up to senior account leads and deep knowledge of the social landscape and social platforms.
WE ARE
A creative agency powered by social connections. That means we thrive on what’s trending and creating campaigns that get people buzzing. We call it “Ideas Worth Talking About,” and we're proud to have played a part in some of the most culturally relevant campaigns of the decade for brands like McDonald’s, Adidas, Universal Studios, and YouTube.
WHY YOU’LL LOVE IT HERE
- We like to laugh, we live for celeb gossip and we’re great on AUX.
- Our passport program lets you explore and work from one of our 18 other offices worldwide, including Paris, Singapore, Madrid, Dubai, London and more!
- You best believe we know how to celebrate our wins. And our losses (it’s how we learn).
- From carbon offsets to community kitchens, we’re passionate about making a difference.
- Did we say snacks? Because we have great snacks. (Shoutout to Sheila who keeps the kitchen stocked.)
YOU ARE
- A person who thrives in a fast-paced environment, responding quickly and proactively
- Not interested in just following trends – you want to create them
- A self-starter, who’ll take ideas from concept to execution, navigating feedback like a pro
Traditional agency experience is not required, but it’s a plus. What matters is your deep understanding of what resonates with social audiences. This role is energetic, innovative and forward-thinking. Alongside engaging with communities, you’ll guide brands by staying ahead of social trends and cultural moments. In return, you’ll join a global agency dedicated to generating buzzworthy ideas for some of the world’s leading brands.
WHAT YOU’LL DO
- Develop relationships with peer-level clients
- Conduct and support regular client meetings, status updates, and progress reports, keeping stakeholders informed on campaign performance, results, and future initiatives.
- Support in the ideation, creation, planning and execution of specific client programs
- Provide internal and client teams with meeting recaps and next steps
- Draft client-facing correspondences to share with senior account management team members
- Act as the voice of the client for internal reviews
- Procure/acquire specific information from clients as need
- Have a clear understanding of the client’s organizational structure and contacts
- Work with internal and external teams with a strong team-first mentality
- Manage workflows for items such as asset approval & delivery, development of strategic & executional presentations, and vendor management
- Schedule internal and external meetings
- Ability to manage 2-4 projects simultaneously
- Be available to answer ad hoc team or client requests in a timely manner
- Follow and stay on top of pop-culture and industry trends
REQUIREMENTS FOR THIS ROLE
- 1-2 years in an account management role or similar preferably within an advertising agency
- Bachelor's degree in marketing, advertising, communications, or a related field.
- Passion for culture - to be apart of it, shape it and create it
- Ability to work effectively with management of all levels
- Track record of contributing to client planning
- Creative and strategic thinker
- Superior communication skills
- Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines
- Demonstrate flexibility and willingness to take on tasks outside the area of assigned responsibilities
- Self-motivated with strong organizational and time management skills, with the ability to work independently and effectively set priorities and deliver on time.
- Must show initiative and possess the ability to make decisions and solve problems quickly and effectively.
- Understanding of Google Suite (Gmail, Doc, Slides, Sheets, Drive, Meet, Chat, Gemini), Slack and A.I. tools and functions. Added plus: Knowledge of Asana.
JOIN US
At We Are Social, we celebrate diverse perspectives and experiences. We welcome unique voices and talents, especially those not traditionally embraced by advertising. Discover more about our culture and our work.
Let’s do cool stuff together. Apply now!
We Are Social is an equal opportunity employer, committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. For California applicants, you may view We Are Social's Privacy Notice for California Employees and Job Applicants at https://wearesocial.com/us/wp-content/uploads/sites/3/2023/07/CA-Employee-and-Job-Applicant-CPRA-Notice.pdf
