What are the responsibilities and job description for the Customer Service Associate position at We Buy Ugly Houses - Constitution Properties, LLC?

Job Description

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply. Compensation :

24 - $26 Hourly

Responsibilities :

Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
Communicate frequent customer suggestions to the team to troubleshoot
Keep track of customer accounts and make updates with new account information as necessary
Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
Create records of customer interactions and follow up to ensure all questions have been answered
Handle inbound and outbound customer calls to provide company information & schedule appointments.
Make up to 40-50 follow-up phone calls daily - (No cold calls).
Utilize company scripts.
Send emails, texts, and handwritten notes to our lead database.
Update customer interaction in CRM to ensure efficient lead management.
Manage Multiple Excel Spreadsheets.
Provide support to Management and the Real Estate Team.
Assist with special projects and tasks as needed.

Qualifications :

Display strong communication skills, active listening skills, and personal skills

Strong knowledge of customer interface and interaction

High school diploma, G.E.D. or equivalent

College Degree or Equivalent Experience Required.

Flexible work schedule - 40 hours per week. Potential for hybrid remote work schedule.

Self-motivated, and self-directed with a track record of successful, credible lead follow-up and sales development.

Ability work efficiently while maintaining accuracy and attention to detail.

Demonstrates active listening and exceptional written and verbal communication skills.

Well organized and able to multi-task.

Curiosity and willingness to learn and grow.

Proficient with Client Relationship Management (CRM), preferably Sales Force.

Proficiency in MS Office Suite & Google Calendar.

Speaks fluent and clear English.

Must pass a CORI check.

About Company

Benefits for Full-Time Employees

Health Insurance with Employer-paid premiums

Dental Coverage with Employer-paid premiums

Short-Term Disability, Long-Term Disability, Life & AD&D Insurance with Employer-paid premiums

Paid Time Off

Potential for hybrid schedule after training

401K Plan after 1 year of employment

Opportunity for career growth and development

Friendly and collaborative work environment

PLEASE, NO PHONE CALLS!

Salary : $24 - $26

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