Member Engagement Coordinator

We're Hiring: Member Engagement Coordinator!

Salary Range: $30-35/hour

Do you thrive in fast-paced environments where organization, communication, and problem-solving are key? Are you passionate about creating seamless, efficient operations that ensure members receive the best possible experience? If so, this role is for you! Join us as a Member Engagement Coordinator and play a crucial role in keeping our clinics running smoothly, supporting our teams, and enhancing member satisfaction! ✨

Who We Are – WeCare Daily Clinics (WCDC)

At WeCare Daily Clinics (WCDC), we are on a mission to transform lives by providing compassionate, high-quality healthcare services to our communities.
We believe that everyone deserves access to exceptional care, respect, and support, no matter where they are on their healthcare journey. Our clinics focus on member-centered care, ensuring that each person who walks through our doors is treated with dignity and receives the comprehensive support they need to thrive.

What sets us apart?

Community-Focused: We are deeply committed to serving our communities with care, empathy, and innovation.
Culturally Inclusive: We embrace diversity, equity, and inclusion, ensuring our members and staff feel valued and heard.
Expanding & Evolving: As we grow, so do our services! With mobile healthcare units and multiple clinic locations, we're always adapting to meet the needs of our members.
Team-Driven Excellence: Our people are our greatest asset! We invest in our team's development, supporting growth, learning, and career advancement.

At WCDC, we don't just provide healthcare—we build connections, inspire change, and empower people to lead healthier lives. ✨

Why You'll Love This Role:

✅ Be a key player in ensuring clinic operations run smoothly!
✅ Work across multiple teams to support scheduling, coordination & efficiency
✅ Support front-line staff & leadership in delivering the best member experience
✅ Own & manage essential administrative tasks that keep our teams running
✅ Start early (6:00 AM) to assist with scheduling & operations – be the go-to person

What You'll Do:

Administrative Support & Scheduling:
Coordinate & maintain schedules for MSRs, Safety Team, Member Transportation Specialists, and Care Navigators.
Work with the float pool leader to block staff openings at the Auburn clinic.
Manage meeting schedules, prepare agendas, and track operational tasks.
Maintain up-to-date team rosters, contact lists, and resource documents.

Task & Team Management:
Support the implementation & monitoring of policies & procedures for member services & operations.
Ensure tasks are effectively delegated & progress is tracked across teams.
Collect & analyze data for performance evaluations & process improvements.
Act as a point of contact for team members to resolve scheduling conflicts & operational needs.

Call-Out Management & Communication:
Start early (6:00 AM) to assist with daily operational needs & coordination.
Manage a dedicated work cell to serve as the official call-out line, ensuring absences & scheduling changes are reported efficiently.
Facilitate seamless communication between teams to improve coordination & problem-solving.

Member Support & Experience:
Help resolve member concerns by directing them to the appropriate team or leadership.
Monitor member satisfaction metrics & recommend areas for improvement.

What You Bring to the Table:

Knowledge:
Scheduling, administrative coordination, & clinic workflow best practices.
Basic understanding of health insurance & member service operations.
Microsoft Office proficiency & familiarity with scheduling tools or EMR systems.

Skills:
Strong organizational & multitasking abilities – you can juggle multiple tasks like a pro!
Excellent interpersonal & communication skills to engage with teams & leadership.
Problem-solving mindset to ensure seamless clinic operations & staff support.
Time management superpower – staying ahead in a fast-paced environment!

Abilities:
Embrace cultural diversity & sensitivity while working with a diverse population.
Demonstrate empathy, kindness, & patience in all interactions.

Remain calm under pressure & tackle challenges with confidence.
Adapt quickly to shifting priorities & evolving clinic needs.

Work Environment & Additional Information

This role supports all WCDC locations, including on-site clinics & mobile operations. Travel between locations is expected. ✈️
Early morning availability (6:00 AM start) is required to support operations.
Employment is at-will, and all applicants are subject to background investigations.

Join Us & Make a Difference!

At WCDC, we are building a team of passionate, driven, and compassionate individuals who want to make a real impact. If you're ready to lead, innovate, and ensure seamless operations for our members & teams, we want to hear from you! ✨

Apply today & help us create a world-class member experience!
WeCare Daily Clinics is an equal opportunity employer committed to fostering an inclusive, supportive environment for both members and staff.