What are the responsibilities and job description for the Member Services Representative position at We Care Daily Clinics?
🌟 Join We Care Daily Clinics as a Float Pool Member Services Representative – Support Care Across All Locations! 🌟
Location: Pierce and King County
Base Pay Rate: $25/hour
About WeCare Daily Clinics
At We Care Daily Clinics, we're committed to delivering compassionate, member-centered care through our clinics and mobile units. By offering medication-assisted treatment and behavioral health services, we empower members to reclaim their lives. As a Float Pool Member Services Representative (MSR), you'll play an essential role in creating welcoming environments and supporting clinic operations across multiple locations, including Auburn, North Seattle, and mobile units serving King and Pierce Counties.
Position Summary
As a Float Pool Member Services Representative, you'll be the first point of contact for members, providing exceptional service, managing front desk operations, and ensuring smooth administrative workflows. This dynamic role requires adaptability, professionalism, and a passion for delivering outstanding care in a variety of settings.
What You'll Do
🌟 Member Engagement
🎓 Education & Experience
✨ Dynamic & Flexible Role: Experience variety and impact by supporting clinics and mobile units.
✨ Mission-Driven Environment: Be part of a team dedicated to empowering members on their recovery journey.
✨ Collaborative Culture: Join a supportive team that values your skills and contributions.
✨ Career Growth: Build your expertise in a unique healthcare environment with opportunities for advancement.
Ready to Float and Make a Difference?
If you're a dedicated Member Services Representative who thrives in dynamic environments and is passionate about member care, apply today to join WeCare Daily Clinics' Float Pool! Together, we'll create welcoming spaces and deliver exceptional service across King and Pierce Counties—wherever it's needed most.
We Care Daily Clinics is an equal opportunity employer committed to fostering an inclusive and supportive environment for both staff and members.
Location: Pierce and King County
Base Pay Rate: $25/hour
About WeCare Daily Clinics
At We Care Daily Clinics, we're committed to delivering compassionate, member-centered care through our clinics and mobile units. By offering medication-assisted treatment and behavioral health services, we empower members to reclaim their lives. As a Float Pool Member Services Representative (MSR), you'll play an essential role in creating welcoming environments and supporting clinic operations across multiple locations, including Auburn, North Seattle, and mobile units serving King and Pierce Counties.
Position Summary
As a Float Pool Member Services Representative, you'll be the first point of contact for members, providing exceptional service, managing front desk operations, and ensuring smooth administrative workflows. This dynamic role requires adaptability, professionalism, and a passion for delivering outstanding care in a variety of settings.
What You'll Do
🌟 Member Engagement
- Greet members, visitors, and vendors warmly, creating a supportive and welcoming environment.
- Answer phones, direct inquiries, and facilitate communication between members and clinic staff.
- Assist with member flow, ensuring smooth check-ins, appointments, and transitions.
- Address member questions and concerns with empathy and professionalism.
- Use the electronic medical records (EMR) system to schedule appointments, update member records, and track attendance.
- Collect and process member fees, maintaining accurate financial records.
- Take and upload member photos into the EMR system for secure record-keeping.
- Route incoming mail and faxes while maintaining an organized front desk environment.
- Float between Auburn, North Seattle clinics, and mobile units across King and Pierce County as needed.
- Quickly adapt to new team environments while maintaining consistent service standards.
- Support mobile unit operations, including assisting members in navigating clinic services.
- Maintain clean and organized waiting areas, ensuring they are welcoming and stocked with supplies.
- Monitor member behavior and collaborate with Safety Officers and clinical staff to address any issues calmly and professionally.
- Assist with other administrative and operational tasks as needed.
🎓 Education & Experience
- High school diploma or equivalent required; Associate's or higher degree preferred.
- At least two years of experience in reception or customer service, preferably in a medical or mental health setting.
- Exceptional adaptability to work across multiple clinic and mobile unit settings.
- Proficiency in Microsoft Office Suite and electronic medical records systems.
- Strong organizational and time management skills to handle fast-paced environments.
- Excellent interpersonal and communication skills to engage with diverse member populations and team members.
✨ Dynamic & Flexible Role: Experience variety and impact by supporting clinics and mobile units.
✨ Mission-Driven Environment: Be part of a team dedicated to empowering members on their recovery journey.
✨ Collaborative Culture: Join a supportive team that values your skills and contributions.
✨ Career Growth: Build your expertise in a unique healthcare environment with opportunities for advancement.
Ready to Float and Make a Difference?
If you're a dedicated Member Services Representative who thrives in dynamic environments and is passionate about member care, apply today to join WeCare Daily Clinics' Float Pool! Together, we'll create welcoming spaces and deliver exceptional service across King and Pierce Counties—wherever it's needed most.
We Care Daily Clinics is an equal opportunity employer committed to fostering an inclusive and supportive environment for both staff and members.
Salary : $25
