Plumbing & Septic Permit Coordinator

Overview

We Care is seeking a detail-oriented and organized Permit Coordinator to manage various tasks associated with the installation, inspection, and permit process for our Plumbing and Septic department. This role will involve coordinating job details, handling documentation, and ensuring timely processing of permits and inspections. The ideal candidate will be proactive, able to multitask effectively, and maintain a high level of accuracy in managing all aspects of the process.

WHY JOIN US:

• Weekly Pay & Paid Training
• Medical, Dental, Vision Insurance
• Health Savings Account
• Short & Long Term Disability
• Company Paid Life Insurance
• PTO including vacation, sick and holiday
• Matching 401(k) & ROTH IRA
• On-going training & development
• Plus growth opportunities

WHAT YOU WILL DO:

• Job Coordination
  • Enter all jobs into the CRM and ensure accurate documentation is scanned and uploaded, including pick tickets, AHRI certificates, permits, and other relevant paperwork.
• Inspection and Appointment Management
  • Schedule and confirm inspections with clients, ensuring all equipment is ordered, materials are pulled, and any additional appointments are booked as needed.
• Permit Processing
  • Track down and collect necessary documents for permits, apply for permits, and monitor permit approval through various municipalities.
  • Work closely with local authorities to ensure timely processing.
• Documentation & Reporting
  • Maintain accurate records of all equipment registrations, rebates, and any failed inspections or correction appointments.
  • Ensure new equipment, filter sizes, and warranty dates are correctly entered into the system.
• Customer Communication
  • Send certified letters to customers who are unreachable for inspections and provide homeowners with registration information and welcome packets.
• Ticket Management
  • Review closed tickets and collect payment when necessary.
• Tracking & Logging
  • Keep the shared installation and permit tracking log up to date, ensuring proper documentation and communication across all parties involved.
• Training & Development
  • Participate in training and professional development opportunities to stay up to date with industry standards and process improvements.
• Additional Responsibilities
  • Perform any other tasks as needed based on evolving company processes and goals.

WHAT YOU WILL NEED:

• Strong organizational skills with attention to detail.
• Ability to manage multiple tasks and deadlines simultaneously.
• Excellent communication skills, both written and verbal.
• Experience with permit processes and local municipality regulations is a plus.
• Proficiency in using software systems for tracking jobs, permits, and customer information (Service Titan a Plus)
• Ability to work independently and as part of a team.
• Positive, can-do attitude and willingness to take on new challenges.

Additional Information:This position may require occasional adjustments in responsibilities based on company needs and process updates.

Ready to advance your career? Apply today to join our team and become a key player in our success!