Dispatch Lead

We are growing again and are looking for a customer-centric, organized, detailed oriented, and energized bilingual (Spanish) Dispatch Lead to join our fantastic team!

At We Care, we believe that our employees take great care of our customers because we take great care of our employees. That is why we are looking for the best of the best to join our team!

A Dispatch Lead at We Care plays a vital role in coordinating and managing service calls for various home maintenance and repairs. In addition to overseeing the scheduling of appointments, assigning technicians based on location and expertise, and ensuring timely responses to customer requests, the lead dispatcher supervises a team of dispatchers to ensure smooth operations. They provide guidance, training, and support to team members while monitoring performance and handling escalated issues. The lead dispatcher communicates directly with both customers and service personnel, ensuring updates are shared and any issues during service visits are addressed. They maintain records of service calls, track job progress, and optimize routes to enhance efficiency. By fostering a collaborative work environment, the lead dispatcher ensures that customers receive prompt, effective service, ultimately contributing to overall customer satisfaction and the efficient performance of the dispatch team.

Benefits:

• Competitive Pay Bonuses
• Vacation & Sick leave
• 6 Paid Holidays
• Medical, Dental, Vision
• Life, Short-Term Disability & More
• 401(k) Retirement plan with match program dollar for dollar
• Growth & Advancement Opportunities
• On-going Training & Development
• Management Support

*We are a Nexstar company and encourage our employees to take advantage of training, continuing education, and coaching to continue to level up their skills successfully and provide our customers with excellent service.*

Essential Job Duties

• Answer and book incoming calls, emails, and other requests projecting a professional and memorable image to the customer.
• Make outbound calls to book and confirm existing and potential customers.
• Adhere to the company plan for customer concerns and work to resolve them efficiently and effectively.
• Follow company-prepared scripts and procedures.
• Update and maintain information in our customer database with accuracy
• Practice first-call resolution when handling calls

Qualifications:

• High school diploma or equivalent in experience
• 2 years' experience using Microsoft office suite and Google Suite
• 2 years' experience in a call center environment
• Service Titian experience is a PLUS
• Experience in the HVAC / Plumbing / Electrical or other trades industry is a PLUS!