Front Desk Team Lead

Scheduling Coordinator
36-38 hours per week – Monday through Thursday office hours. No Fridays or weekends!

Job Summary: WE are looking for an energetic, outgoing, and positive person to join the team at WE Ortho. This person will lead our team of Scheduling Coordinators who perform a variety of administrative duties including greeting patients, answering telephones, scheduling appointments, handling patient payments, maintaining patient records, and assisting with the coordination of patient flow. They will also be working at the Front Desk on a regular basis with the same duties described above.

Job Duties (include by not limited to):

· Greet patients on the telephone and in person

· Schedule and confirm patient appointments

· Contact other dental professionals and offices on behalf of our practice

· Review charges with patient and collect payments

· Interact with various insurance companies on patients’ behalf

· Input patient data into our electronic records

Skills & Competencies Required:

· Previous supervisory and/or leadership experience

· Exceptional communication skills (both verbal and nonverbal)

· Able to consistently maintain outgoing, welcoming attitude in all situations

· Capable of working with interruptions and managing multiple priorities

· Excellent written communication skills including the use of correct grammar, spelling, and punctuation

· Ability to work with numbers

· Exceptional computer skills including experience with Microsoft Office Suite

· The ability to learn quickly in a fast paced environment

· Flexible and adaptable to change

· Experience working with patient management or scheduling software helpful, but not required

· Previous experience in a clinical setting, working with insurance claims, accounts receivable, and\or orthodontics helpful, but not required

Typical end time:

• 5:15 PM

Typical start time:

• 7:45 AM

Work Remotely

• No

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: Multiple locations