Accounts Representative

Local business seeking a hardworking and dedicated professional to join their team.

Job Duties

• Reach out to currently enrolled individuals via phone or email who have balances over the acceptable threshold to explore options for reducing their balance to an acceptable level.
• Contact non-enrolled individuals via phone and email to discuss their outstanding balance and find ways to resolve.
• Review the individuals account to understand the balance owed and previous payment history.
• Update contact information as needed.
• Work with individuals to set up reasonable payment plans to resolve their balance.
• Maintain accurate records of all communications and payment arrangements.
• Work closely with the Accounts Coordinator on requested settlements and follow-up.
• Take credit card payments over the phone.
• Assist Accounts Coordinator with other duties, as assigned.

Requirements

• High School Diploma or equivalent.
• Previous experience in collections, customer service, or a related field.
• Strong communication and negotiation skills.
• Attention to detail.
• Ability to handle sensitive information confidentially.
• Proficient with Microsoft Office Suite.

Shift

Monday-Friday (8am-5pm)

Pay

$15.00 an hour