What are the responsibilities and job description for the Client Service Associate position at Wealth Enhancement Group?
About Wealth Enhancement
Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 75,000 households from our over 100 offices - and growing - nationwide.
Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit
www.wealthenhancement.com
.
Our Madison, WI office is looking for a Client Service Associate to serve as the liaison between the client and the Financial Advisor (FA). You will work with all aspects of the client experience, including financial paperwork and financial account review preparation.
In the spirit of pay transparency, we are excited to share the base salary range for this position is $55,000 - $60,000 exclusive of bonuses and benefits. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so, let’s have one.
Primary Job Functions
New Client Onboarding
- Ensures accurate completion of prospect or new client paperwork and account set up
- Follow up on funds transfer from surrendering company
- Maintains (CRM) database and client files (Filing, copies, data input)
- Research and follow up on any issues with the WEG Operations, vendors or custodians
- Record incoming assets to the appropriate blotting tool
Client Relationship Management
- Dialogues with client to understand their personal history and current financial needs.
- Prepares account transactions, trades, deposits, withdrawals, RMDs, etc.
- Communicates to understand client requests, determines what needs to be done; communicates to the advisor or handles issue resolution, includes death claim processing
- May work with client’s tax or legal counsel on client concerns
Client Review Prep and Follow Up
- Gather client data and may prepare the materials for client meetings and reviews
- Conducts Tax Research (1099s)
- Completes any review follow up needs for client
Industry/ Product/ Company Knowledge
- Demonstrates knowledge and can accurately execute against WEG’s Suitability Guidelines, operational processes and sales model
- Understands financial terminology and products
- Working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, charitable giving practices
- Attends Client Services and company educational events
- May attend vendor presentations
Education/Qualifications
- High school diploma (college degree desirable)
- 0 - 5 years of financial industry experience preferred
- Knowledge of financial administrative processes and financial terms
- Excellent customer service through strong communication skills
- Ability to prioritize work and projects and meet deadlines
- Strong attention to detail
- Works well on a high-performing team
- Proficient with Microsoft Office
- Salesforce experience a plus
WEG hires employees and makes decisions about their salary qualifications based on factors such as: the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living and demand for the role in the applicable market. Thus, the entire salary range for those who are classified as the Individual Contributor level is $42,500 to $63,750.
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Comprehensive Benefits Offerings
Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may participate in the following benefits & development opportunities:
- Training and professional development
- Medical, dental and vision coverage (Available to employees and their families)
- Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
- Life and AD&D insurance – employer paid and voluntary options
- Short-term and long-term disability, workers compensation – employer paid
- 401k with match and profit sharing
- Wellness programs and resources
- Voluntary benefits, including pet insurance
- 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
- 12 paid holidays each year (10 pre-determined and 2 floating days)
- Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
- Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)
Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763-417-1700
Information provided on this application will be kept confidential and only be shared with those involved in the selection process.
Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify.
Click the following link to view Federal and E-Verify posters:
Link
OSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.
Salary : $42,500 - $63,750
