What are the responsibilities and job description for the Client Service Team Manager position at Wealth Enhancement Group?

About Wealth Enhancement

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 75,000 households from our over 100 offices - and growing - nationwide.

Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com.

We are looking to add a Client Service Team Manager to our Long Island, NY Team. As the Client Service Team Manager, you will lead a dynamic team dedicated to delivering exceptional client experiences. Our mission encompasses five key objectives : developing and managing our client team, fostering strong client relationships, providing robust support to both the team and the corporation, staying ahead with the latest industry, product, and company insights, and ensuring compliance and suitability oversight. Join us in driving excellence and innovation in client service!

The annual salary target for this role is $100,000 - $120,000.

We select our initial compensation target using national compensation survey data. When we make an offer, we then factor in things like tenure, performance, and geographic location to come up with the most accurate numbers. We encourage you to apply and provide us with your compensation expectations when you do. We're big on open conversations, so, let's have one.

Primary Job Functions

Manage and develop the Client Service Team

Hire and train client service staff on operations function of the role
Provide feedback and coaching; develop goals for each team member to help develop their skills
Provide continuous feedback to team through 1x1's; performance reviews and advisor feedback to ensure the team understands their job expectations and how they are performing
Communicates process and sales updates to team and Advisors

Client Relationship Management

Resolves escalated client issues; dialogues with client to understand the situation and finds resolution

May assist team with complex account transactions; tax or legal issues or death claims

Team and Corporate Support

Completes operational projects to support enhancements and changes

Assists Advisor Team Operations to streamline and update processes and systems upgrades

Serves as a subject matter expert for company initiative / rollouts

Manages vendors / team to meet service agreements

Industry / Product / Company Knowledge

Demonstrates knowledge and can accurately execute against WEG's Suitability Guidelines, operational processes and sales model

Understands financial terminology and products

Working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, charitable giving practices

Attends Client Services and company educational events

May attend client meetings and vendor presentations

Compliance & Suitability (Transition Support)

Provide compliance review and suitability oversight and training to client service and advisors to complete accurate paperwork and reduce NIGO's.

Work with Corporate Compliance to understand processes and procedures, train in the office and resolve issues.

Education / Qualifications

Bachelor's Degree (or equivalent experience) in business; finance, economics or related

Experience in Financial Services

Knowledge of financial administrative processes and financial terms

Excellent customer service through strong communication skills.

Ability to lead and train team members, work effectively with clients and advisory staff

Ability to prioritize work and projects; strong attention to detail, work with deadlines

Develop a high-performing team; coordinates daily work and provides feedback for the team

Superior verbal and written communication skills.

Proficient with Microsoft Office Suite or related software.

Familiarity with Salesforce and Support Org functionality

Experience with Workday preferred

Comprehensive Benefits Offerings

Our benefits aim to balance four key elements that make life and work meaningful : health and wellness, financial well-being, professional development, and work / life harmony. You may participate in the following benefits & development opportunities :

Training and professional development

Medical, dental and vision coverage (Available to employees and their families)

Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses

Life and AD&D insurance - employer paid and voluntary options

Short-term and long-term disability, workers compensation - employer paid

401k with match and profit sharing

Wellness programs and resources

Voluntary benefits, including pet insurance

18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)

12 paid holidays each year (10 pre-determined and 2 floating days)

Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)

Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763-417-1700

Information provided on this application will be kept confidential and only be shared with those involved in the selection process.

Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify.

Click the following link to view Federal and E-Verify posters : Link

OSHA Requirements : This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.

Salary : $100,000 - $120,000

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