What are the responsibilities and job description for the Transition Support Specialist position at Wealth Enhancement Group?
About Wealth Enhancement Group
Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 61,000 households from our over 100 offices - and growing - nationwide.
Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit
www.wealthenhancement.com
.
Our corporate office has an excellent opportunity for a Transition Support Specialist. The Transition Support Specialist (TSS) role is a corporate resource assisting newly acquired Advisor Teams with transitioning their existing client accounts/business. The key function of the TSS will be to support the repapering process and integration efforts to ensure an effective, efficient and client friendly experience. Key functions will include accurate completion of client paperwork and account set up, timely research/follow up on any issues with clients, vendors/Broker Dealers, WEG corporate teams (Suitability, Operations) and collaboration with Advisor Team leads. This position may also provide day-to-day client service support to new teams and may include some travel (This is a hybrid work opportunity)
The salary target for this role is $70,000.00 - $80,000.00 depending on experience; this role is also eligible for our corporate bonus.
We select our initial compensation target using national compensation survey data. When we make an offer, we then factor in things like tenure, performance, and geographic location to come up with the most accurate numbers. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so, let’s have one.
Primary Job Functions
Client Onboarding
- Support Advisor Teams with completion of client paperwork and account set up to support
- efficient transfer of existing client accounts. Includes but not limited to required WEAS
- advisory paperwork, custodial paperwork, BD paperwork (when applicable).
- Review and establish complete and accurate account records in Salesforce (CRM) for
- transitioning accounts
- Timely follow up for client documents
- Submission of all completed and signed documents to Suitability for review and approval
- Coordinate requests with Advisor Team, Advisor Team Operations, and all corporate teams
- Accurate tracking and reporting of account transition
- Received and process all mailed client paperwork
Client Relationship Management
- Support Advisor Teams with preparing account transactions, trades, deposits, withdrawals, RMDs, etc. during initial onboarding months
- Communications with advisor team to understand client requests and handle issue
- resolution
Industry / Product / Company Knowledge
- Demonstrates knowledge and can accurately execute against WEG’s Suitability Guidelines and operational processes.
- Understand financial terminology and products
- Working proficiency with annuities mutual funds, separately managed accounts, fixed
- incomes, stocks, options, alternative investments, hedge funds, charitable giving practices
- Attend Client Services and company educational events
- May attend vendor presentations
Team and Corporate Support
- Assists Advisor Team Operations to streamline processes with a focus on frictionless service to our clients
- Support operational projects to support enhancements and changes
- Communicates process and sales updates to team
Education/Qualifications
- 4-year college degree preferred
- 5 years of Financial Services experience
- Series 7, 66 (or 63 and 65)
- Customer Service training, knowledge, or experience Strong organizational skills
- Understanding of wealth management processes; brokerage and RIA environment
- Solid oral and written communication skills
- Strong attention to detail
- Good problem-solving skills
- Ability to work with deadlines, be flexible under pressure and prioritize work
- Proficient with Microsoft Office Suite
- Ability to travel 25%.
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Comprehensive Benefits Offerings
Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may participate in the following benefits & development opportunities:
- Training and professional development
- Medical, dental and vision coverage
- 401k – with match and profit sharing
- Health care spending and savings accounts
- Dependent care and transit spending accounts
- Wellness programs and resources
- Life and AD&D insurance – employer paid and voluntary options
- Short-term and long-term disability – employer paid
- Employee assistance plan
- Accident and critical illness
- Pet insurance
- Identity theft
- Paid Time Off
- 12 paid holidays each year
- Paid parental leave and paid caregiver leave
- Tuition reimbursement
Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763-417-1700
Information provided on this application will be kept confidential and only be shared with those involved in the selection process.
Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify.
Click the following link to view Federal and E-Verify posters:
Link
OSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.
Salary : $70,000 - $80,000
