What are the responsibilities and job description for the Sr. Client Service Associate position at Wealth Enhancement?
About Wealth Enhancement Group
Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 61,000 households from our over 100 offices - and growing - nationwide.
Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com.
Our Philadelphia, PA office is looking for a Sr Client Service Associate to serve as the liaison between the client and the Financial Advisor (FA). You will work with all aspects of the client experience, including financial paperwork and financial account review preparation.
The salary target for this role is $60,000 - $80,000 depending on experience; this position is also eligible for an annual team bonus.
We select our initial compensation target using national compensation survey data. When we make an offer, we then factor in things like tenure, performance, and geographic location to come up with the most accurate numbers. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so, let’s have one.
Primary Job Functions
This role is a critical position within our team, responsible for driving the team culture of exceptional service as well as delivering exceptional service and support to clients, external partners, and internal advisors. This individual should attract magnetic force of positivity, hold high level to detail, and have ability to manage multiple tasks and priorities efficiently. The role serves as a more-than a individual contributor. This role has opportunity for growth and will likely manage others, as well as foster a team of collaborative problem solving.
New Client Onboarding
Comprehensive Benefits Offerings
Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may participate in the following benefits & development opportunities:
Information provided on this application will be kept confidential and only be shared with those involved in the selection process.
Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify.
Click the following link to view Federal and E-Verify posters: Link
OSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.
Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 61,000 households from our over 100 offices - and growing - nationwide.
Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com.
Our Philadelphia, PA office is looking for a Sr Client Service Associate to serve as the liaison between the client and the Financial Advisor (FA). You will work with all aspects of the client experience, including financial paperwork and financial account review preparation.
The salary target for this role is $60,000 - $80,000 depending on experience; this position is also eligible for an annual team bonus.
We select our initial compensation target using national compensation survey data. When we make an offer, we then factor in things like tenure, performance, and geographic location to come up with the most accurate numbers. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so, let’s have one.
Primary Job Functions
This role is a critical position within our team, responsible for driving the team culture of exceptional service as well as delivering exceptional service and support to clients, external partners, and internal advisors. This individual should attract magnetic force of positivity, hold high level to detail, and have ability to manage multiple tasks and priorities efficiently. The role serves as a more-than a individual contributor. This role has opportunity for growth and will likely manage others, as well as foster a team of collaborative problem solving.
New Client Onboarding
- Ensures accurate completion of prospect/new client paperwork/set up
- Follow up on funds transfer from surrendering company
- Maintains (CRM-Salesforce) database
- Research and follow up on any issues with the Broker/Dealer, WEG Operations, and vendors
- Record incoming assets to the appropriate blotting tool
- Dialogues with client to understand their personal history and current financial needs.
- Prepares account transactions, trades, deposits, withdrawals, RMDs, etc.
- Communicates to understand client requests, determines what needs to be done; communicates to the advisor or handles issue resolution, includes death claim processing
- May work with client’s tax or legal counsel on client concerns
- Gather client data and may prepare the materials for client meetings and reviews
- Conducts Tax Research (1099s)
- Completes any review follow up needs for client
- Demonstrates knowledge and can accurately execute against WEG’s Suitability Guidelines, operational processes and sales model
- Understands financial terminology and products
- Working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, charitable giving practices
- Attends Client Services and company educational events
- Assists Advisor Team Operations to streamline processes
- Completes operational projects to support enhancements and changes
- Communicates process and sales updates to team
- 4-year college degree preferred
- 3 years of industry experience specifically in client servicing
- Excellent oral and written communication skills
- Proficient with Salesforce, Power Point and Microsoft Office
- Organization skills and strong attention to detail with the ability to prioritize workflow and projects; able to work with deadlines and be flexible under pressure
- Developing client relationship/trust as observed by Financial Advisor
- Flawless recording of buys/sells and other key data within Salesforce
- Demonstrated industry and product knowledge
- Builds/maintains effective relationships with clients
Comprehensive Benefits Offerings
Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may participate in the following benefits & development opportunities:
- Training and professional development
- Medical, dental and vision coverage
- 401k – with match and profit sharing
- Health care spending and savings accounts
- Dependent care and transit spending accounts
- Wellness programs and resources
- Life and AD&D insurance – employer paid and voluntary options
- Short-term and long-term disability – employer paid
- Employee assistance plan
- Accident and critical illness
- Pet insurance
- Identity theft
- Paid Time Off
- 12 paid holidays each year
- Paid parental leave and paid caregiver leave
- Tuition reimbursement
Information provided on this application will be kept confidential and only be shared with those involved in the selection process.
Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify.
Click the following link to view Federal and E-Verify posters: Link
OSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.
Salary : $60,000 - $80,000
