Driver Support Customer Service Representative

Become a Driver Support Representative and play a pivotal role in managing the day-to-day transit operations that keep our city moving. You’ll be the go-to problem solver, making live troubleshooting decisions and collaborating with operations, support, and product teams to enhance services. This is an exciting opportunity to thrive in a fast-paced environment while contributing to the future of transportation.

What You’ll Do:

• Optimize Operations: Proactively adjust daily operating plans based on real-time feedback from drivers, riders, and team members.
• Problem-Solving on the Fly: Serve as the real-time point of contact for operational issues, delivering creative solutions to ensure seamless live operations.
• Cross-Functional Collaboration: Build strong relationships across various teams and with external partners to drive continuous improvement.
• Support Beyond Expectations: Use your troubleshooting expertise to assist in other business areas, including live operations, phone, and email support.
• Adapt and Prioritize: Make quick, informed decisions leveraging in-depth knowledge of products and services, even with minimal guidance.

Requirements

• 2 years of experience in customer or tech support with a focus on troubleshooting and problem-solving.
• Process Improvement Pro: Proven track record of enhancing workflows and automating tasks to optimize support operations.
• Operational Agility: Ability to prioritize and resolve issues related to drivers, riders, and team members in a fast-paced environment.
• Empathetic Communicator: Exceptional active listening and collaboration skills, with the ability to convey complex information clearly.
• Solution-Oriented Mindset: Creative, persistent, and calm under pressure, always aiming to find the best solutions.
• Ownership Mentality: You take full responsibility for delivering top-notch service and continuously seek ways to improve.

Preferred Qualifications:

• Experience in call centers or written support channels.
• Prior fleet operations or dispatch experience.
• Familiarity with Salesforce.

Benefits

Why Join Us?

• Comprehensive Benefits Package: Employer-subsidized health, vision, and dental insurance.
• Financial Security: Employer-subsidized life insurance and short/long-term disability insurance.
• Work-Life Balance: Generous paid time off and pre-tax commuter and healthcare spending.
• Future Planning: Optional 401K to secure your financial future.
• Pay Rate" $16.00 - $17.50 per hour