What are the responsibilities and job description for the Customer Service Representative position at Wealthy Recruiting?
Frankel Disposables is a leading supplier of high-quality disposable products across industries like foodservice, janitorial, and sanitation. We are known for our commitment to excellence in product offerings and outstanding customer service. As we continue to grow, we are looking for a Customer Service Representative who is passionate about providing exceptional support, ensuring smooth order processing, and delivering a seamless experience for our valued customers.
This is a fantastic opportunity to join a dynamic and fast-paced team where your contributions will make a meaningful impact on customer satisfaction and business success.
Key Responsibilities
Customer Interaction
- Serve as the primary point of contact for customers via inbound phone calls and emails.
- Address customer inquiries about products, order status, and account details with a friendly and professional demeanor.
- Resolve customer issues efficiently, coordinating with internal teams to ensure timely solutions.
Order Processing and Invoicing
- Process customer orders, ensuring accuracy in data entry and confirmation.
- Generate, review, and enter invoices into the system, maintaining meticulous records.
- Track and update customers on order status, delivery timelines, and any changes.
Communication and Coordination
- Collaborate with the sales and logistics teams to address customer needs and optimize service delivery.
- Provide proactive communication to customers regarding backorders, product availability, and related updates.
- Assist with returns, refunds, and exchanges, ensuring a smooth resolution process.
Administrative Tasks
- Maintain detailed records of all customer interactions, transactions, and follow-ups.
- Continuously improve internal processes by providing feedback based on customer interactions.
- Support other administrative duties as needed to ensure seamless operations.
Qualifications
- Proven experience in a customer service role, preferably in a product-based or supply chain environment.
- Strong verbal and written communication skills with the ability to build positive relationships with customers.
- High attention to detail and accuracy, especially in data entry and invoicing tasks.
- Proficiency in using computer systems, CRM tools, and order management software (experience with invoicing systems is a plus).
- Ability to multitask and manage competing priorities in a fast-paced environment.
- Problem-solving mindset with a focus on delivering excellent customer experiences.
Why Join Us?
At Frankel Disposables, we believe in investing in our team members and providing a supportive and rewarding work environment.
Compensation & Benefits
- Salary Range: $45,000 - $55,000 per year
- Paid Time Off (PTO)
- Professional development and training opportunities
- A collaborative and inclusive team culture
Salary : $45,000 - $55,000
