What are the responsibilities and job description for the Assistant Wholesale Manager position at WeatherTech?
Wholesale Assistant Manager
WeatherTech Direct is seeking a well-qualified Wholesale Assistant Manager to deliver exceptional customer service to all customers by supporting, assisting, and monitoring the work of the wholesale customer service team. This position also assists with providing direction to the wholesale staff and operating procedures in the absence of the manager.
This is a great opportunity to join the WeatherTech Direct team
- Employees who demonstrate excellent performance, attitude, and punctuality have the potential to earn end of year bonuses and pay increases!
As a Wholesale Assistant Manager you will
- Support the operations of the team by monitoring employee phone and email correspondence with customers, assigning tasks, providing customer service, and resolving escalated situations
- Assist customers with placing orders and offer customer service via phone and email; coordinate with the product development team for support as needed
- Train wholesale staff on new and existing products, systems, technical knowledge, policies, and procedures
- Handle scheduling tasks and manage office day/hybrid schedules
- Follow company safety rules and maintain a clean and orderly work area
- Work a full-time, varied schedule including day, evening, weekend shifts, and overtime as needed
- Perform other duties as assigned
Qualifications
- Minimum 2 years prior customer service experience in mixed retail/wholesale call center capacity
- 1 year prior lead/supervisory experience in a call center environment
- High School Diploma or equivalent
- Proficiency with Microsoft Office, ERP Systems, and data search/entry
- Must possess professional and concise verbal and written communication skills as well as active listening skills to fully comprehend customer needs
- Strong interpersonal skills to effectively work with customers as well as other departments within the company
- Highly developed sense of integrity and commitment to customer satisfaction
- Must be authorized to work in the United States
Why you’ll love working at WeatherTech Direct
WeatherTech Direct is proud to offer employees a competitive salary and benefits package, opportunities for internal promotions and skill development, and clean and safe workspace. Employees are offered an array of perks including:
- Outstanding BlueCross BlueShield of Illinois medical plans; as well as dental, vision, short and long term disability, and company-paid life insurance
- 401(k) plan with employer matching
- Paid vacation, holidays, and personal time
