Customer Call Center and Scheduling Coordinator

Weathervane Home Services is looking for an energetic, outgoing person who can help us keep our calendar busy for our field staff by engaging with prospective customers via phone, email, and text communication. You will gather necessary information from customers, ensure they're eligible for the services we provide, schedule them for appointments. This job requires excellent communication and organization skills, the ability to learn on the fly, manage difficult conversations (it’s still customer service!), computer literacy, and the ability to multi-task comfortably. If you speak a second language that is a plus! You will have daily targets to reach around call volume.

Weathervane is a small, but rapidly growing company in the high-demand field of energy efficiency; now is a great time to join the team! Our work environment is relaxed and comfortable and we are looking for someone who is self-motivated, driven to do well no matter the task, and ultimately requires little oversight. We won’t and don’t want to micro-manage, but you must earn it!

– Bilingual Spanish/English Preferred but not Required

Essential Functions:

1. Answer incoming calls/texts/emails and make outgoing calls/texts/emails

2. Gather and/or confirm information from customers

3. Book Home Energy Audit appointments

4. Manage customer concerns and work to resolve them efficiently

5. Other assigned duties as directed by Management

Competencies

1. Customer focus at all times

2. Communication proficiency; must be able to manage both the easy and challenging customers conversations and a high volume of them

3. Ability to work efficiently and stay focused on repetitive tasks

4. Flexibility, multi-tasking, and attention to detail

5. Basic computer skills and the ability to easily and efficiently communicate electronically

6. Must be able to get along with coworkers and thrive in a small office environment; a team-oriented attitude is critical.

Compensation and Benefits

1. $19-$24 per hour, based on experience

2. Medical, dental, vision insurance offered

3. Paid time off

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Burlington, MA 01803: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $24