Position Title: Case Manager

Division:            Housing

Department: Client Prosperity

Expected Hours Per Week: Full-Time (40 hr/week)             

FLSA Status: Non-Exempt

Reports to: Manager – Client Prosperity

Date:  February 2025

WEAVE’s mission is to promote safe and healthy relationships and support survivors of sexual assault, domestic violence and sex trafficking. WEAVE’s vision is a community free of violence and abuse. 

Position Summary: Case Managers work with survivors of domestic violence, sexual assault and sex trafficking. This position supports clients in all of WEAVE’s residential programs, including emergency shelter, transitional housing, and permanent supportive housing, as well as clients substantially engaged in other services but not living in WEAVE’s residential settings. Case Managers play a crucial role in providing compassionate and comprehensive support to survivors. They work closely with clients to assess their needs, provide crisis stabilization, develop individualized case management plans utilizing the Strengths Model, connect clients with appropriate resources, and empower them on their journey toward safety, healing, and self-sufficiency. This position may operate within the domestic violence shelter environment and with victims of trauma, which may include exposure to emotionally challenging situations. Shifts are business hours Monday through Friday.

Key Responsibilities:

• Review screenings of clients seeking to enter WEAVE’s services, including WEAVE’s emergency safehouse program, to determine if the program is appropriate for the client’s needs, consistent with program protocols.
• Participate in intake appointments to welcome new clientsand provide an overview of services available. Follow best practices and agency procedures for connecting with clients early to provide crisis stabilization and build trust and rapport.
• Provide crisis intervention for clients, including immediate assistance when needed.
• Collaborate with clients who have stabilized to develop personalized safety plans and goal-oriented service plans that address physical, emotional, and practical needs.
• Provide trauma-informed peer counseling and emotional support to clients, fostering an environment of empathy, trust, and empowerment.
• Assist clients in accessing community resources, including public benefits, food, housing, legal assistance, healthcare, counseling, and financial support. Provide transportation using agency owned vehicles when needed.
• Based on the needs and engagement of clients, schedule and conduct regular meetings to evaluate progress, adjust service plans as needed, and provide ongoing support.
• Collaborate with internal teams, external agencies, and community partners to coordinate services, referrals, and advocacy for clients.
• Attend staff meetings, training sessions, and one-on-one meetings with supervisors to enhance skills, knowledge, and awareness of domestic violence issues and case management best practices.
• Promote a culture of respect, equality, and diversity.
• Consistent with agency and program requirements, maintain accurate, timely and confidential records of services provided.
• Adhere to all agency and department policies and procedures.
• Other duties as assigned.

Qualifications:

• Bachelor's degree in social work, psychology, or a related field, or minimum of three years equivalent work experience.
• Strong understanding of domestic violence dynamics, trauma-informed care, and survivor-centered approaches.
• Previous experience working with survivors of domestic violence or trauma in a residential setting is highly desirable.
• Excellent interpersonal skills and the ability to build rapport with diverse individuals in crisis and create respectful, empowering professional relationships.
• Effective communication skills, both written and verbal, for documenting services, communicating with residents, and collaborating with team members or community partners.
• Empathy, compassion, and the ability to maintain professional boundaries while providing emotional support.
• Strong organizational skills with the ability to manage multiple cases and priorities.
• Cultural sensitivity and an understanding of the intersectionality of domestic violence with other issues, such as race, gender, and socioeconomic status.
• Bilingual skills are an asset; additional compensation may be offered for certain high-need languages.
• Valid driver’s license, proof of current auto insurance and reliable transportation.
• Successful pass of criminal background check.
• Successful completion of 69-hour domestic violence and sexual assault peer counselor training (post-hire requirement.)
• Successful completion of Defensive Driving Training (post-hire requirement.)

 ADA Job Characteristics:

WEAVE is committed to providing inclusive, accessible and respectful workplaces for all staff, including those with disabilities such as being in a wheelchair, Deaf or Hard of Hearing, blind or low vision or other access or functional needs. 

WEAVE works to equip staff of all abilities with reasonable accommodations to perform their job functions. These can include the provision of adaptive equipment, materials in alternate formats, and flexible work schedules.   Our priority is to provide ongoing, individualized accommodations to give all staff access to resources best suited to their needs.  If you require an accommodation to access this job application, please send a request to hr@weaveinc.org

Work environment is an office or residential program setting.  Local travel (driving) required daily to various agency sites. Must be able to lift and carry 25 lbs., extend both arms above the head and/or reach below the waist, stoop, squat, crawl, bend the back to retrieve items, climb stairs, or use an elevator. Employee may also need to remain in one position (i.e. sitting or standing) for an extended period of time while completing work tasks. Must be able to efficiently operate a keyboard and mouse or adaptive equivalent, write reports, take notes; utilize desk tools such as phones or calculators, and utilize larger office equipment such as printers and copy machines.  Communicate clearly and concisely to others.  Apply above average reasoning and detail as required in the accomplishment of job duties.