Director of Upsell Payments

We are seeking a dynamic and experienced Director of Upsell Payments to lead our Upsell Payments team. The ideal candidate will have extensive payment expertise, exceptional leadership skills, and a proven ability to develop and execute strategic initiatives. The Director will manage a team focused on converting a significantly larger portion of our current customer base to our payments solution, securing all of their processing volumes, and achieving favorable net take rates across the board.

• This position will be hybrid (MTW in office, Th/F optional remote)
• Reports to the Sr Director of Upsells

What You Will Own:

Team Leadership and Management:

• Build, lead, and mentor a high-performing Upsell Payments team.
• Set clear goals and expectations for team members to drive success in customer acquisition, processing commitment, and rate optimization.
• Foster a collaborative and results-driven team culture.

Collaboration with Internal Teams:

• Work closely with internal teams, including product, marketing, payment operations, and others, to develop and implement new go-to-market (GTM) strategies.
• Leverage insights from internal stakeholders to create new value propositions, pricing options, and best practices.
• Act as a liaison between the Upsell Payments team and other departments to ensure alignment and seamless execution of initiatives.

Strategic Development and Execution:

• Develop and refine strategies to drive growth in credit card processing services.
• Identify opportunities to enhance our market positioning and competitive edge.
• Oversee the design and implementation of standard operating procedures (SOPs) to improve team efficiency and effectiveness.

Deep Industry Expertise:

• Maintain a comprehensive understanding of credit card processing, particularly merchant acquiring.
• Stay informed about industry trends, competitors, and regulatory developments.
• Apply industry knowledge to guide team efforts and strategic decisions.

Compensation Plans and Forecasting:

• Design and optimize compensation plans that incentivize and reward team performance.
• Accurately forecast team performance, revenue, and growth.
• Develop and manage detailed reports on team activity, pipeline progress, and key performance indicators (KPIs).

Key Responsibilities Shared with the Team:

• Drive customer acquisition and maximize customer processing commitment.
• Optimize rates for company growth while balancing profitability and competitiveness.
• Engage in inbound and outbound call activities to support team objectives and customer retention.

What You Will Need to Accomplish the Job:

• Leadership Experience: Proven experience managing and scaling teams to achieve high performance.
• Payments Expertise: Extensive knowledge of merchant acquiring and credit card processing.
• Strategic Acumen: Ability to develop and execute strategic initiatives that drive growth and market leadership.
• Analytical Skills: Expertise in forecasting, reporting, and analyzing team performance and market trends.
• Collaboration Skills: Strong ability to work cross-functionally with internal teams to align on goals and deliver results.
• Operational Excellence: Experience designing compensation plans, developing SOPs, and optimizing team processes.
• Communication Skills: Exceptional ability to communicate complex concepts to various stakeholders, including team members, leadership, and customers.

What You Will Need to Accomplish the Job :

• Experience with Weave’s platform or a similar integrated solution.
• Background in SaaS or technology-driven payment solutions.
• Expertise in Salesforce or similar CRM tools for pipeline management and reporting.