Full-Time Front End Supervisor

WELCOME TO WEAVERS WAY!

Weavers Way is a not-for-profit organization that’s doing things differently to support our local community. As a member-owned co-op, we don’t exist just to make money. Weavers Way operates on a triple bottom line philosophy known as People-Planet-Profit - which means every action we take, we strive to benefit people (our community, employees, and local vendors), planet (we strive to be one of the most sustainable places around!), and profit (so we can support our team members and operate as a business). By joining us, you’re helping us fulfill our mission of keeping dollars in our local community, supporting over 300 local food vendors, and being a part of strengthening and enriching the people and planet around us.

JOIN US AS A FULL-TIME FRONT END SUPERVISOR!

We are looking for an energetic, community-oriented, and experienced individual to work as a Front End Supervisor at our Ambler location. This position is full-time with an anticipated 35 hours per week with flexible weekends and nights. If you have experience working in a team setting and a passion for great food, then we want to hear from you!

PURPOSE

Effectively and efficiently handle customer transactions by ensuring the accurate processing of purchases, refunds, and inquiries, while maintaining a consistently high standard of customer service to enhance the overall shopping experience. Prioritize attentiveness, professionalism, and proactive communication to address customer needs and ensure satisfaction.

Develop and manage schedules for front-end staff to guarantee adequate coverage during operational hours. Regularly adjust schedules to account for unexpected changes such as callouts, planned time off, vacations, and holiday demands, ensuring seamless workflow and uninterrupted service. Emphasize flexibility, foresight, and coordination to optimize staff performance and maintain operational excellence.

RESPONSIBILITIES

Customer Service

• Greet customers in a friendly manner. Learn names of frequent customers.
• Treat customers fairly, consistently, and with respect
• Respond quickly and courteously to all requests and complaints from customers and work to ensure that all customers feel satisfied after all interactions
• Become familiar with co-op policies and products to answer customer questions
• Refer unresolved questions to the shift manager, manager on duty, or another appropriate colleague
• Call for back up as needed to minimize wait times
• Guide prospective new members in the procedure for joining the co-op or refer them to the manager on duty
• Reinstate members wishing to rejoin after a lapse in membership

Cash Register Operation

• Check out customer purchases quickly and accurately, using correct prices and departments
• Be adept at reading the produce price sheets and know prices of common items
• Report price discrepancies to the manager on duty or other appropriate colleague
• Document all cash-in and cash-out transactions using the appropriate form or a detailed signed note
• Ensure that registers are supplied with printer tape and ribbons
• Enforce co-op policies regarding check cashing and suspended shopping privileges
• If opening for the day: follow front-end opening procedures
• If closing for the day: follow front-end closing procedures
• At all times, follow security procedures for handling cash and the drawers, transfers, and potential shoplifters

Cleaning and Stocking

• Maintain the cashier area in a clean, organized, and orderly condition
• As needed, assist in returning shopping baskets and carts to the appropriate areas of the store
• Ensure an adequate supply of shopping bags
• At opening: Clean the register and counter
• At closing: Clean the register and counter and perform other cleaning duties as requested by the shift manager or manager on duty
• Dispose of returns properly

Other Duties

• Advise appropriate colleagues of equipment problems
• Observe all Weavers Way policies and procedures
• Assist with quarterly inventory as requested
• Complete 360 Reviews as requested
• Attend departmental and all-staff meetings as scheduled
• Perform other duties as assigned by a manager or supervisor
• Be aware of the location of silent alarms
• Know proper procedures in the event of a store robbery, shoplifting, or other security matters

SUPPLEMENTAL DUTIES: MOD

(Some cashiers may be given additional responsibilities as Manager on Duty)

• Open and/or close store following proper operational and security procedures
• Provide supervision of other staff
• Set an example as a leader for other staff
• Ensure the highest quality of customer service from all staff
• Address issues related to customer service as they arise

QUALIFICATIONS

• Commitment to the mission and goals of Weavers Way Co-operative Association
• Ability to operate the cash register
• Ability to repetitively lift items from a shopping basket with the left arm and hand, sometimes up to or over 5 pounds
• Ability to stand in one location for the entire shift (up to 8 hours)
• Good math skills
• Ability to work well in a team setting
• Attention to detail and good organizational skills
• Strong communication skills
• Ability to multi-task and remain calm under pressure
• Ability to work efficiently in a fast-paced environment
• Ability to be flexible and adapt quickly to changing conditions
• Ability to work independently and exercise independent judgment when necessary
• Be or become upon hiring a member in good standing of Weavers Way Co-op