What are the responsibilities and job description for the Call Center Representative position at Web Craft Stylers?
Job Title : Call Center Representative
Location : Los Angeles, CA
Job Type : Full-Time
Job Summary :
We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support through various channels, including phone, email, and live chat. The ideal candidate will have a passion for customer service and the ability to handle inquiries, resolve issues, and support our customer base with efficiency and professionalism.
Key Responsibilities :
Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
Provide accurate information about products and services to customers.
Resolve customer complaints and issues effectively and efficiently.
Document all customer interactions thoroughly in the company database.
Follow up on customer inquiries and ensure resolution of outstanding issues.
Assist in training new call center staff and provide ongoing support to team members.
High school diploma or equivalent.
Excellent verbal and written communication skills.
Strong problem-solving abilities and a customer-focused mindset.
Ability to handle difficult situations with composure and professionalism.
Proficiency in using computer systems and various software applications.
What We Offer
Competitive hourly wage ($16.00 - $25.50 per hour).
Comprehensive health, dental, and vision insurance.
401(k) retirement plan with employer match.
Paid time off and company holidays.
Opportunities for growth and career advancement.
Salary : $16 - $26
