What are the responsibilities and job description for the Customer Success Representative position at Web Hosting Canada (WHC)?
At Web Hosting Canada (WHC), we are passionate about helping Canadians succeed online with reliable, locally focused web hosting services. Since 2003, we’ve been empowering businesses and individuals with top-notch websites, domains, and email solutions. We’re on a mission to create a workplace that inspires growth, fosters innovation, and builds meaningful connections. If you thrive in a dynamic, caring environment and share our excitement for the tech landscape, we’d love to have you join our team!
About The Role
About The Role
- Do you enjoy helping others? Even more so when it means using your tech skills? Then you’re what we are looking for!
- WHC is seeking a Customer Success Representative to convert leads into lasting relationships. Reporting to the Sales Manager, you will focus on two key objectives:
- Acquiring new customers via inbound calls, chats, tickets, and leads platform.
- Keeping our existing clients happy and making sure they choose the best possible solutions for their needs.
- Understanding how our clients need our products and services and proposing the best solutions for them
- Engaging and connecting with new clients by phone, live chat, email or in-person (e.g. during events)
- Having an ability to master the tech lingo around the hosting industry and transform it into something digestible for both our current and potential clients
- Establishing onboarding strategies adapted to the clients’ specific requirements.
- Negotiating contracts with entrepreneurs to medium-sized businesses; facilitating payments when needed
- Coordinating with the Account Executives for the prospects and/or the existing clients for the premium accounts
- Working with the team to make sure our customers are happy and stick with us
- Being passionate about WHC products and services and acting as our brand ambassador
- Contributing to the growth of our business and our collaborative atmosphere
- Being a tech sales expert and keeping yourself in the loop with the latest trends in our industry, and our offerings
- Achieving and exceeding quarterly sales goals
- Minimum 2 years of sales experience in the business market (preferably in tech and some account management experience is a must)
- Bilingual (fluent in French & English, spoken and written)
- Strong analytical and resourcefulness skills
- Able to write competent copy at a good typing speed
- Experience in creating or maintaining a website is a definite asset
- Be part of a successful team that can make a difference
- Work with the latest tools and technologies alongside seasoned veterans in the industry
- Full training for new employees ongoing coaching & training
- Dental & medical insurance
- Hybrid work model: work from the comfort of your home come into our Tunis office
- Free coffee on us at the office
- Social committee outings
