IT Helpdesk Technician

About Us

We are establishing the first distributed Al infrastructure dedicated to personalized Al. The evolving needs of a data-driven society are demanding scalability and flexibility. We believe that the future of Al is distributed and enables real-time data processing at the edge, closer to where data is generated. We are building a future where a company's data and IP remains private and it's possible to bring large models directly to consumer hardware without removing information from the model.

Key Responsibilities

• Provide first-level technical support via phone, email, chat, or in-person.
• Troubleshoot and resolve hardware, software, and network issues for end-users.
• Install, configure, and maintain Mac desktops, laptops, printers, and other peripherals.
• Assist with user account management, including password resets and access control, within Google Workspace and JumpCloud.
• Document technical issues and solutions in the helpdesk ticketing system.
• Collaborate with other IT team members to escalate and resolve complex issues.
• Provide IT onboarding and training for new employees.
• Ensure compliance with IT security policies and best practices.
• Maintain and update IT asset inventory.
• Support remote users with VPN, remote desktop, and cloud applications.
• Assist in software deployments and system updates.
  
  

Qualifications

• Associate’s degree in IT, Computer Science, or a related field (or equivalent experience) preferred but not required.
• 1-2 years of experience in an IT support or helpdesk role.
• Strong knowledge of macOS operating systems.
• Familiarity with Google Workspace and JumpCloud/Jamf for user and device management.
• Basic understanding of networking principles (DNS, DHCP, VPN, Wi-Fi).
• Excellent troubleshooting and problem-solving skills.
• Strong customer service and communication skills.
• Ability to manage multiple tasks and prioritize workload effectively.
• Experience with helpdesk ticketing systems (e.g., ServiceNow, Zendesk, or Jira) is a plus.
• IT certifications (e.g., CompTIA A , ITIL, or Apple Certified Support Professional) are a plus.
  
  

We At WebAI Are Committed To Living Out The Core Values We Have Put In Place As The Foundation On Which We Operate As a Team. We Seek Individuals Who Exemplify The Following

• Truth - Emphasizing transparency and honesty in every interaction and decision.
• Ownership - Taking full responsibility for one’s actions and decisions, demonstrating commitment to the success of our clients.
• Tenacity - Persisting in the face of challenges and setbacks, continually striving for excellence and improvement.
• Humility - Maintaining a respectful and learning-oriented mindset, acknowledging the strengths and contributions of others.
  
  

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision benefits package.
• 401k Match
• $200/mos Health and Wellness Stipend
• $400/year Continuing Education Credit
• Free parking, for in-office employees
• Unlimited Approved PTO
• Parental, Bereavement Leave
• Supplemental Life Insurance
  
  

webAI is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of webAI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works.