What are the responsibilities and job description for the Service Advisor position at Webb Chevrolet Oak Lawn?
Service Advisor- Full Time
Join our team and become a part of our thriving automotive family! We are committed to investing in your success and guiding you towards a fulfilling career in the automotive industry.
About Us
Webb Automotive is a family-owned company that has experienced remarkable growth over the past 50 years, establishing a strong presence throughout Illinois and Northwest Indiana. At Webb Automotive, we encourage embracing change, continuous learning, and innovation to foster career growth. We believe in providing a supportive learning environment where our employees learn from each other and stay at the forefront of industry best practices.
Responsibilities
- Oversee the Drive Lane to ensure prompt, courteous, and efficient service for all customers
- Greet customers promptly and courteously upon arrival
- Gather comprehensive customer and vehicle information, and accurately document vehicle symptoms as described by the customer
- Assess and recommend maintenance based on vehicle age, mileage, and service history
- Provide detailed and accurate estimates for parts and labor costs
- Ensure final invoices align with completed work and explain all services and charges to customers
- Establish clear follow-up timelines with customers
- Provide concierge support for all customer inquiries, in person and via phone, to ensure thorough and professional handling of all concerns
- Efficiently allocate work among technicians to optimize daily productivity
- Ensure technician time is consistently utilized and sold for service work
- Facilitate a positive customer experience by completing additional tasks as needed
Qualifications
- Strong organizational and time management skills
- Friendly, customer-oriented demeanor with exceptional communication skills
- Proven leadership abilities with experience in managing and coordinating team activities
- Professional appearance, maintaining a well-groomed and polished image
- Must have a clean driving record and hold a valid driver’s license
- Must be willing and able to submit to a Background Check and Drug Screen
Benefits
- Average annual earnings of $60,000-$85,000
- Health insurance- Company contributes a portion to cost
- Dental, Vision, Assurity, and LifeLock insurance options available
- Paid Life Insurance
- 401(k) with company matching
- Paid Time Off
- Family owned and operated
- Positive work environment
Salary : $60,000 - $85,000
