Information Technology Support Specialist - Youth Village

Job Summary

This position performs specialized duties in the management of the department's information technology systems.

Major Duties

• Maintains the department's information technology (IT) infrastructure/network.
• Maintains a variety of servers.
• Completes daily, weekly, and monthly data backups.
• Maintains door, intercom, and camera electronic controls.
• Maintains desktop and laptop computers.
• Installs updates, troubleshoots, and repairs a variety of software programs.
• Maintains video cameras and recording equipment.
• Maintains Voice over Internet Protocol (VoIP) phones.
• Installs, updates, troubleshoots, and maintains computer and telephone hardware.
• Maintains printers and other peripherals.
• Maintains internet filtering software according to school district standards.
• Assists in the maintenance of surveillance hardware and software.
• Trains personnel in the use of computer hardware and software.
• Maintains department inventory; coordinates the disposal of salvage equipment.
• Performs any other duties as assigned.

• Knowledge of information technologies best practices.
• Knowledge of network backup and recovery principles.
• Knowledge of server hardware and software support principles.
• Knowledge of wireless networking principles.
• Knowledge of network administration principles.
• Knowledge of video surveillance camera systems.
• Skill in decision-making and problem-solving.
• Skill in oral and written communication.
• Skill in troubleshooting, diagnosing, and correcting systems issues.
• Skill in installing, maintaining, and repairing a variety of computer hardware and software systems.
• Ability to communicate in English and Spanish.

Minimum Qualifications

• Must have a high school diploma or GED from an accredited institution.
• Must have three years of related experience.

Supplemental Information

Complexity/Scope of Work

• The work consists of varied specialized duties. Frequent changes to information technology standards and practices contribute to the complexity of the position.
• The purpose of this position is to manage the department’s IT systems. Successful performance contributes to the efficiency and effectiveness of department operations.

• Ascending or descending ladders, stairs, scaffolding, ramps, poles.
• Moving self in different positions to accomplish tasks in various environments, including tight and confined spaces.
• Operating machinery and/or power tools.
• Driving a County vehicle or a personal vehicle for County business.
• Working small and/or enclosed spaces.
• Light work that includes carrying objects up to 20 pounds.

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Moving to accomplish tasks or moving from one worksite to another.
• Adjusting or moving objects up to 5 pounds in all directions.
• Communicating with others to exchange information.
• Repeating motions that may include the use of wrists, hands, and/or fingers.
• Assessing the accuracy, neatness, and thoroughness of the work assigned.
• Sedentary work that primarily involves sitting/standing.

• Must possess a valid and current Texas driver's license.
• Drug and Alcohol Policy applies to this job. Pre-employment drug/alcohol testing, Motor Vehicle Record (MVR), and criminal background checks are required.
• This position is not covered under Civil Service; however, all other Webb County policies apply.

• If the applicant holds an out-of-state license, a State of Texas Driver’s License must be obtained prior to employment.

Webb County provides a variety of benefits available to employees.
Please visit the Risk Management website for more details.
https://www.webbcountytx.gov/RiskManagement/EmployeeBenefits/

The following list of benefits is offered only to benefits-eligible employees in Full-Time positions:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Wellness Program
• Life Insurance
• Ancillary products
• Employee Assistance Program*
• Employee Clinic*
• Vacation and sick leave
  • Accrual rates increase based on years of service
• Sixteen (16) County-observed holidays and four (4) personal holidays
• Retirement benefits (TCDRS)**

• Available to ALL employees