What are the responsibilities and job description for the Client Success Specialist position at Webb Property Inspections?
Webb Property Inspections employees share a very important mission and goal: helping our clients through the inspection phase of their transaction. We all contribute to this goal in unique ways, and that’s why we prioritize helping our staff identify their strengths and find genuine fulfillment in their roles.
Across every team and department at Webb Property Inspections, you’ll find friendship, enthusiasm, intelligence, laughter, and drive. In our pursuit to help clients, we keep our company’s five core values at the center of everything we do:
- Upholding honesty, truthfulness and consistency in words and actions
- Showing customer empathy
- Making data-driven decisions
- Focusing on client driven solutions, not problems
- Making small improvements every day
We are excited to announce that we are looking for a Part Time Client Success Specialist to join our team at Webb Property Inspections. As a Client Success Specialist, you will manage the full client journey from inquiry to post inspection needs. You will be responsible for managing multiple client accounts and ensuring that their needs are met in a timely and efficient manner.
Our ideal candidate is coachable, naturally empathetic, has excellent communication and time management skills, enjoys working in a fast-paced environment and has real estate industry experience.
Responsibilities
- Serve as the main point of contact to develop and maintain relationships with clients and agents
- Provide compassion and expertise to new and repeat clients or agents to assist them in reaching their inspection goals
- Maintain an agent book of business where you're responsible for agent health and repeat business.
- Ensure clients get fast time-to-value and are engaged with the process
- Collaborating with cross-functional teams to resolve customer issues
- Maintain up-to-date knowledge about company products and services.
Requirements:
- Real estate industry experience preferred
- Cell phone, internet, and computer
- Organizational and process skills are essential
- Excellent communication and interpersonal skills
- Experience in a client-facing role is preferred
- Be a problem solver and advocate for clients
- Ability to work independently and as part of a team
This role is excellent for those who are:
- Real estate agents
- Stay at home moms
- Military Spouses
- Transaction Coordinators
Job Type: Part-time
Pay: $15.00 per hour
Expected hours: 20 – 30 per week
Benefits:
- Paid time off
- Paid training
- Work from home
Compensation Package:
- Performance bonus
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
Location:
- Clayton, NC (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: Remote
Salary : $15
