Associate Manager (Business) II: Circulation Services

WAGE: $28.37-$45.23 Depending on qualifications and experience

DEPARTMENT: Library

PERSONNEL STATUS: Full Time

BENEFITS: Health, Dental, Vision, Retirement, 401k match, Sick/Vacation, Life Insurance, Short-term Disability, Accident, Critical Illness; Parental Leave; Maternity Leave

The Weber County Library seeks a customer-service oriented, motivated individual with the relevant education and experience to oversee branch circulation services. If you are up to the challenge, please apply.

This open recruitment will be used to fill current openings at library locations throughout Weber County. It is not location-specific.

JOB OVERVIEW:

As a member of the Library’s supervisory team, under the supervision of the branch manager, this Level II employee coordinates and directs the daily activities of circulation area employees and is responsible for the oversight of circulation workflow and assignment of tasks; conducts a variety of daily circulation and customer service transactions and maintains the circulation desk according to customer service and business standards. As a Level II, this employee demonstrates the personnel management skills to guide and lead a circulation team; the problem-solving and conflict-resolution skills to appropriately address situations and incidents in the absence of the branch manager and librarians; and the leadership skills necessary for facilitating team-building, support of organizational goals, and successful staff performance in all seven management areas.

ESSENTIAL FUNCTIONS:

Function effectively as a member of the branch management team, stepping up to take charge in the absence of a librarian or branch manager; consistently demonstrating the ability to resolve customer or staff problems appropriately in alignment with the library’s guiding principles; and providing coaching, feedback, and mentoring of team members to attain meaningful results; contribute to performance review process through the provision of input to division manager for quarterly updates and end of year reviews

Assume first-line managerial responsibility for a library building, employees, and operations in the absence of a branch and assistant branch manager

Train, supervise, and direct up to fifteen circulation employees in daily work activities, assigning tasks and maintaining team focus and productivity perform supervisory duties related to daily operations, employee performance, and activities in a branch environment

Provide daily leadership and guidance at circulation desk, supervising circulation transactions, resolving user account concerns in accordance with Board policy, and giving direction and information regarding the location and use of Library materials, services, and equipment

Update and maintain classified, private records and confidential information related to user accounts in accord with library policy and state law; enforce appropriate use and disposal when no longer needed

Train and navigate inventory control software, security infrastructure, and materials checkout/return system technology to perform essential functions and ensure collection inventory integrity

Coordinate circulation activity with daily building priorities, adjusting for program needs, employee absences, seasonal use trends, and other variables

Maintain business appearance and functions of circulation work area and service desk

Evaluate and process damaged materials and assess charges under the direction of the building manager

Work regularly at public service desk, providing reference, referral, and readers’ advisory services in person, over the telephone, and online; will be expected to work at other service points in the building as necessary for coverage and cross-training

Instruct the public in use of basic technology resources, such as printer, scanner, copier, and public computers

Implement procedures for the evaluation and maintenance of the adult fiction/nonfiction collections

Serve as a notary public, providing notarization services to the public in accordance with state laws and regulations

Evaluate and recommend procedures and policies with emphasis on inventory management

Actively promote Library resources, programs, and services during patron interactions

Preserve safety, appearance, and condition of Library facilities and property

Any one position may not include all of the duties listed, nor do the listed examples include all duties which may be found in positions of this class. Applicants must be prepared to demonstrate the ability to perform the essential functions of the job with or without reasonable accommodation.

SUPERVISORY RESPONSIBILITIES:

Train and assign workflow responsibilities, and evaluate and recommend personnel actions to promote a competent workforce made up of support employees for the achievement and delivery of superior library service

EDUCATION/EXPERIENCE:

Education: Bachelor’s degree from an accredited university in a business or related field, or an equivalent combination of education and experience that provides the required knowledge and abilities for the position

Experience: At least three years’ experience in a library/retail environment, with progressively responsible experience in circulation/inventory control operations and direct customer service

KNOWLEDGE, SKILLS, AND ABILITIES (KSA):

Excellent communication and customer service skills including the ability to negotiate payment of fines and fees

Demonstrated experience in assigning, coordinating, and providing constructive feedback on employee work to obtain established results

Demonstrated ability to resolve problems and handle emergencies or incidents

Substantial knowledge of inventory control procedures to the level of training others

Demonstrated experience in accounting for money to the level of training others

Substantial knowledge of structure and functions of inventory control procedures, with emphasis on patron account module

Ability to use and troubleshoot office machines, such as copiers, scanners, printers, and cash registers

Significant ability with standard software used in business applications such as Microsoft products, especially Word and Excel; and ability to internalize library industry standard software

Significant ability with current Web applications such as search engines, email interfaces, social media, and eBook and eAudio applications/commonly used devices

Strong organizational, planning, and project management skills, including the ability to perform multiple projects or tasks with frequent interruption

Ability to exhibit good judgment according to a formalist system of ethics and establish a cordial and effective working relationship with the public, colleagues, Board members, and County officials

Ability to resolve conflict and implement change

Ability to implement Library Board policies and administrative procedures

Understanding of the relationships and responsibilities of Library divisions and buildings

Understanding of Library mission and roles, and the general role of public libraries within a community

YOUR SPECIAL QUALIFICATIONS

Availability for morning, afternoon, evening, weekend, and some holiday shifts

Remote work not authorized

Pre-employment drug screening and criminal background check required

Engage with high-risk populations

Preference given for fluency in more than one language

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to walk, stand, sit, talk, hear, crouch, crawl, balance, reach, stoop, and kneel. Must use hands and fingers to operate a computer. The employee is regularly required to lift up to twenty-five pounds, and occasionally up to fifty pounds. The employee must be able to remove library materials from shelves at a maximum height of six feet and push library carts weighing up to 175 pounds. Must be able to move about the work area, talk clearly with customers, and hear customer responses. Must have excellent close vision and good distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT AND SCHEDULE:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this position, the employee regularly works indoors in a public service environment.

Employees must be able to work rotating shifts (seven days a week) and flexible hours (morning, afternoon, evening, and holiday hours) when the Library is open. All employees will work up to two evenings per week and will alternate weekend shifts with the other employees in their division. Employees will also work holiday hours of equal proportion to those of other employees in their division.

Job Type: Full-time

Pay: $28.37 - $45.23 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $28 - $45